Provide support to premium podcast subscribers, troubleshoot issues, communicate patterns, contribute to support materials, and develop automations.
About the role:
As a podcast subscriptions support specialist for Supporting Cast, you’ll provide assistance to a growing premium podcast audience on behalf of leading audio publishers like NPR, SiriusXM, and NBC. This is a great opportunity for someone who's trying to break into podcasting or the technology industry. Supporting Cast is a fast-growing company with opportunities for career growth.
Working remotely in coordination with our lead support specialist, you’ll provide direct support to podcast listeners who subscribe to our clients’ paid subscription podcasts. Whether the listeners need help signing in, updating a payment method, or troubleshooting an issue with their podcast app, you'll be their guide—responding quickly, clearly, and kindly.
The publishers Supporting Cast works with count on us to deliver excellent service to their most loyal fans. That means going beyond scripted answers and thinking critically about each problem. You'll also work closely with our success and engineering teams to identify bugs, suggest improvements, and help shape a support function that scales well without losing the human touch.
The candidate should be available to work at least 30 hours a week, with some morning availability (Eastern Time). This is a remote position, working with a team that is 100 percent remote. The rate of pay is $19–22/hour (dependent on experience) and is eligible for medical and dental benefits.
Responsibilities
- Answer customer inquiries promptly
- Troubleshoot basic user issues by investigating and replicating them
- Identify, track, and communicate patterns in user issues to appropriate team members
- Contribute to written support materials including knowledge base articles and internal support documents
- Develop automations to provide more efficient support
Requirements
- Resourcefulness: You find creative solutions to user problems.
- Independence: You are self-motivated and thrive working solo.
- Efficiency: You have a knack for developing systems and processes.
- Ability to prioritize: You can identify which types of requests get your attention first.
- Technical aptitude: You enjoy learning, using, and explaining how new technologies work
- Strong written communication skills
- Prior help desk experience preferred but not required
- Familiarity with Freshdesk and podcast subscriptions is a plus
About Supporting Cast:
Supporting Cast is a podcast monetization platform that helps top publishers and creators offer premium subscription content directly to listeners. A proponent of the open podcast ecosystem, we make it seamless for subscribers to access premium podcast content in their favorite app—no new app to download—and give publishers the tools to grow and manage their paying audience with flexible integrations, analytics, and payments.
We’re a small, fully remote company with a strong belief in the future of listener-supported media. As our subscriber base grows, we’re looking for a thoughtful and detail-oriented support specialist to help us deliver a great experience to the people who matter most to our clients—their paying listeners.
Top Skills
Freshdesk
Similar Jobs
eCommerce • Retail
Responsible for supply planning across domestic and international products, optimizing inventory, production plans, and supplier performance, while ensuring cross-functional alignment and efficiency improvements.
Top Skills:
LookerNetSuiteOraclePower BISAPTableau
eCommerce • Retail
The Marketing Operations Associate supports digital marketing campaigns by managing project timelines, creative assets, and analyzing performance metrics.
Top Skills:
AsanaFacebook Ads ManagerFigmaGoogle AdsGoogle WorkspaceLookerSlackTiktok Ads ManagerYoutube
Artificial Intelligence • Cloud • Mobile • Security • Software
The Front-end Engineer will implement features for web applications, collaborate with teams, and ensure pixel-perfect designs are executed, while using tools like React and Next.js.
Top Skills:
Auth0AWSGitKubernetesNext.JsReact
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
