PLAYA VISTA BOULDERING GYM SPECIALIST

Overview:

A Bouldering Gym Specialist is someone who is enthusiastic, self-motivated, and proactive. Delivers outstanding customer experiences to everyone who walks through our doors.

Responsibilities:

• Take initiative to help the team progress to our shared purpose - discover ourselves and connect with others;
• Greets customers and responds to guest inquiries via email, phone, or in-person in a timely, friendly and efficient manner;
• Facilitates in-person and online transactions, event bookings, memberships, and sales initiatives; 
• Executes tasks related to general upkeep and maintenance of the facility;
• Manage the inherent risks involved with climbing & training;
• Have a high level of product knowledge of gym offerings including day use, memberships, Programs, Yoga & Fitness, and gym events;
• Assist customers with Pro Shop products and questions about climbing gear; 
• Lead introduction adult and youth climbing courses in accordance with Sender One’s policies;
• Complete department & operations checklist(s) in a timely manner;
• Knowledge and utilization of the following systems: Paycom, Google Suites, Rock Gym Pro, and Basecamp.
• Ability to lift and carry a minimum of 50 lbs;

Profile:

• Passionate about climbing, working with kids, and instructing;
• Ability to harness imagination and find novel approaches to overcome challenges;
• Willingness to learn and grow from challenges, seeing tasks through to completion;
• Open to receiving and providing feedback, guidance, insight, assistance, and perspective in a professional manner;
• Work with a team, provide support to fellow team members, share ideas, and earn trust;
• Self-directed and has the drive to grow professionally.

Industry Experience:

• Familiar with the fundamentals of climbing.
• Experience coaching and instructing preferred.

Time Commitment:

• Must be fully available to work at least one weekend day per work week (Sun - Sat);
• Must be able to work a minimum of 16 hours or 2 shifts per work week (Sun - Sat);
• Must be able to attend the Mandatory All Staff Quarterly meeting.