Platform Professional Services Associate Consultant (Remote, CAN)

About the Role:

CrowdStrike is looking for individuals across the industry to add their passion and experience in helping customers realize better security outcomes with log management and advanced data analytics.
As an Associate Consultant on the Platform Professional Services team focusing on Falcon Next-Gen SIEM, you’ll work solo and with other CrowdStrike consultants to become a trusted advisor to customers by answering technical questions, demonstrating Next-Gen SIEM capabilities, and laying out a technical vision of a Next-Gen SIEM roadmap for customers to follow. Working alongside other Falcon engineers and other cross functional teams, you’ll be a critical part of operationalizing Next-Gen SIEM within customer environments. You’ll work with the customer as they discover what Falcon NGSIEM can do for them, help expand their use cases, and provide feedback timely to CrowdStrike Product Management teams. Simultaneously you’ll develop internal relationships to partner with key stakeholders to influence product enhancements that will meet customer needs.
The position is remote-friendly within the United States with the opportunity for limited travel onsite with customers.
What You'll Do:

• Work with other CrowdStrike Professional Services consultants and independently providing best-in-class delivery and integration services to a wide range of organizations and verticals

• Act a trusted advisor to help lead customers to mature outcomes using next generation SIEM, log management, AI assisted investigations and SOAR features and functionality

• Provide knowledge transfer of Falcon Next-Gen and other relevant Falcon modules to our customers

What You'll Need:

• We’re looking for a colleague with a great compassion for taking care of customers and their challenges combined with well-rounded technical, analytical, and customer service skills. We want someone who appreciates the importance of teamwork but will also benefit from your proactive approach to solving challenges and helping external and internal parties.

• Fundamental/academic understanding of common Information Security principles and standards

• 2+ years of experience working with log management/SIEM solutions (e..g, Falcon Next-Gen SIEM, Splunk, Chronicle, Exabeam, QRadar, Sumo Logic, etc) and SOAR (e.g., CrowdStrike Fusion, Palo Alto XSOAR, Splunk SOAR, Tines, Swimlane etc.) in a Security Operations role, a consulting role or similar capacity

• Knowledge of skills and best practices related to log analysis, data onboarding, parsing, developing searches, dashboards, and reviewing alerts within an information security analysis/investigation tool

• Experience (1+ years) knowledge of common cloud providers and their services such as AWS, GCP, and Azure, including hands on configuration of policies and integrations with applications

• Experience (2+ years) knowledge of supporting traditional IT Security functions such as directory services, authentication, networking, data storage, endpoint security

• Experience using an AI platform for development of integrations, synthesis of security data, assisting with code reviews

• Experience developing documentation to internal stakeholders and external parties as necessary

• Occasional travel may be required (<25%)

• Strong problem-solving, written and oral communication skills in English

Bonus Points:

• Experience creating, interpreting and modifying configuration, automation and integration scripts with languages, tools and standards such as Python, Powershell, Javascript, YAML, REST API, GO, Cribl, Postman, etc.

• Experience working at a InfoSec software or services organization on technical scoping and requirements gathering

• Recent (last 2 years) industry certifications with SANS, ISC2, Amazon, Microsoft, Google and other organizations within the Information Security domain

• Long term (6 months min) recent experience within a SOC performing analysis and triage of security incidents using a SIEM, Log Management and/or SOAR platform

• Applied knowledge and integration experience, with demonstrable use cases with a generative AI platform.

#LI-Remote

#LI-DL1