The Performance Specialist manages channel marketing operations, oversees execution of patient engagement initiatives, and collaborates with vendors and internal teams for project success.
The Performance Specialist for our Patient & Practice Communications team is responsible for channel marketing operations process, execution and measurement of A+ patient engagement initiatives. This role will work with partner practices and execute continuous improvement of patient communications to build strong relationships to meet quality and performance goals.
Candidates should be comfortable working remotely/work from home anywhere within the US.
Primary Duties:
- Understand and lead execution against channel and technical requirements for direct mail, text, email, in-clinic, digital, and in-app campaigns that foster patient engagement and education in value-based contracts; Campaign performance reporting, process/SOP management and improvement.
- Work with 3rd party vendors in support of execution, proofing, and User Acceptance Testing for print, production, postage, marketplace, and programming technology.
- Support the implementation of new initiatives and partnerships among our business leaders and market teams.
- Develop project plans, timelines, and manage multiple resources, business, and vendor resources for on-time and on-budget delivery.
- Respond to marketing requests by managing needed business requirements, timeframes, and collaboration with internal and external partners to ensure a fully executed project plan progresses successfully from conception to final product.
- Work collaboratively with the technical, content, and other internal business partners to meet project and business goals.
- Facilitate training on outreach for provider-facing field teams, coordinate communications, and solicit input to serve our contracted providers & practices.
- Other duties as assigned.
Minimum Qualifications:
- High School Diploma
- 2 yrs. Channel Marketing & Project Management Experience
- Proven experience working with vendors and/or print/production or communications processes
- High-level of familiarity with healthcare marketing communications or healthcare/PBM operations
- High-level of attention to detail in documenting job requirements, compliance, user acceptance testing, proof review and quality control best practices.
- Strong verbal and written communication skills
- Proven organizational skills, including time management
- Project management experience
Preferred KSA's:
- Bachelor’s Degree
- 3-5 yrs. Direct Mail, Text Messaging, Print, Email, and Media
- Project Management Certification
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants
Top Skills
Healthcare Marketing Communications
Project Management
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