Performance Manager

Job TitlePerformance Manager

Job Description

Performance Manager

Are you looking to develop your career in logistics automation systems, specifically in the system  analysis and improvements of the baggage handling systems in airports, and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth, and thrive on achievement?

At Vanderlande, we are seeking passionate and ambitious people, capable of making a positive impact on the quality of our service delivery to our customer by ensuring a high-performance baggage flow operation for the entire airport, while developing a prosperous career in a fast-paced international environment.

Your department

NA Airports Service Operations is responsible for execution of service contracts and projects throughout the NA organization and is growing year-by-year strongly.  With over 600 employees and multiple site based teams, operating at all major key Airports.

Our promise is to supply the “best in class” services to our customers so we are able to improve the competitive position of our customers in its market (www.vanderlande.com).

Your position

As Performance Manager you will take the lead in performance management and continuous improvement of our baggage process automation at LAX Airport. You and your team are direct sparring partner for our customer and our colleagues relating to the optimization and asset management of the complex logistic processes and systems.

Our Performance Management team is responsible for executing system and process optimizations related to the baggage handling process (trend process monitoring and improvement, continuous improvement cycle, incidents-problems-changes, reporting KPIs/PIs, ad-hoc analysis, maintenance concepting, planning and analysis, life cycle planning). Together with the customer, colleagues and third parties you will measure the performance of the customers process using fact-based (data) analysis. You will advise and make improvement proposals for the total process in system, IT, electromechanical as well as operational terms. This includes root-cause analysis for complex system errors as well as performance improvement studies and continuous improvement services. Ensuring a proper functioning throughout the entire life cycle of the system is crucial in order to safeguard our customer’s operations. Maintenance concepting, planning and analysis as well as life cycle planning as part of asset management are vital elements in this respect. As a part of your work on continuous improvement, you actively identify and generate leads for modifications and extensions from the field and translate these into customer business cases.

Where requested you also support with the implementation of the improvements. While doing, you will build a strong network within the service team as well as with the client. You’ll also develop tools and methods to measure and monitor system and process performance.

You manage a team of process engineers taking care of the above tasks. You will guide and coach them on their daily tasks and actively participate in complex tasks and setting new standards and guidelines. You will make sure that your team will benefit from the knowledge that is available within Process Engineering, System Integration and Asset Management departments from our headquarters and mature site based teams.

You are responsible for the following main tasks and activities

• Define Performance Management strategy

• Define and realize performance management strategy, roadmap and improvement projects

• Professionalize our service execution on tactical and strategic layer by introducing Asset Management and continuous improvement methodologies and culture

• Close collaboration with the Service Concepting & Improvement team to introduce new (innovative/ digital/ cybersecurity) services  within the region based on standards and best practices. Actively contribute to improving and defining new standards

• Shares learnings on service processes and practices across the global business in pursuit of improvement across all customer accounts

• Deliver outstanding services to our customers to improve their competitive position throughout the lifecycle

• Lead, mentor and coach performance management team

• Monitor and track performance of our systems including trend analysis using fact-based (data) analysis. Benchmark and share learnings with other regions.

• Provide input, feedback and be a sparring partner to our 24/7 operations team on performance management related topics.

• Identify and generate leads for modifications and extensions.

• Prepare customer meetings  on asset management and performance improvement studies

• Actively support service management during customer meetings on performance and continuous improvement

Your profile

As Performance Manager you are able to act on operational, tactical and strategic level, and you know how to present the benefits of a specific solution in a convincing and constructive way. You have strong analytical capabilities, together with an entrepreneurial approach in which you are responsible to take the initiative and make decisions. You have excellent communication skills, you are able to build good relationships with our customers and guide/coach your team.

• You have a Technical degree in Mechatronics, IT, Industrial Engineering or equivalent on Bachelor or Master level,

• >10 years of experience in (international) continuous improvement/ system integration, and preferably IT systems of large and complex capital goods,

• Natural leader (combination of people & technical skills) and a strong personality, with managing a team of technical and process experts,

• Preferably a background in automated handling systems, the capital goods industry, IT and/or system integration business,

• You have proven experience in executing improvement projects (preferably Lean Six Sigma Black Belt certified or willing to conduct),

• You are customer oriented, proactive to reach determined goals and have a drive for continuous improvement,

• You have excellent communication skills, writing and speaking, in the Turkish and the English language,

• Living in LAX, within commuting distance of the airport.

Personal skills

• Strong interpersonal, communication skills

• Good sense of setting the right priorities in a demanding and dynamic environment

• Structured thinker

• Reliable team player

• Pragmatic, proactive

• Organizational sensitivity

• Customer-orientation

• Stakeholder management

• Defining and developing strategies

• Perseverance

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This is a full-time, exempt position, eligible to receive a salary rate and to participate in an annual performance bonus program. The salary range listed represents the maximum and minimum starting base pay for this position as of the time of posting. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate-dependent.
Salary range: $120,000 - $125,000

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.