Performance Manager - Majors

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challengeand Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

About this Role:

An Enterprise Performance Manager (“EPFM”) is responsible for retaining and growing client relationships with the nation's top Automotive Groups.  This role manages an assigned book of business which consists of one to several large Groups and engages with both corporate marketing teams and individual dealer contacts in some cases.

The nature of this role positions the EPFM as a primary point of contact that specializes in Dealer Inspire products and services and uses this knowledge and expertise to advise and build strategies with their assigned dealer partners.  This role resides within Dealer Inspire’s Major Accounts team focusing specifically on the top ~100 groups in the nation.

About You:

A successful Enterprise Performance Manager requires excellent communication and analytical skills, digital marketing experience, project management capabilities, and the ability to enjoy working in a fast-paced environment.

Qualifications:

• Independent presentation ability on all things digital marketing, including social media, SEO, SEM, and analytics

• Experience working with automotive dealer groups. 

• 5+ years of relevant experience managing websites and/or digital marketing performance. (3+ years for internal Dealer Inspire PFM’s)

• Ability and willingness to travel regularly (Roughly once a quarter)

• Experience executing website updates on wordpress platform. 

Responsibilities:

• Maintain, retain, and build client relationships both at the store and corporate level

• Present & discuss digital strategy on a regular cadence through weekly calls, monthly performance reviews, and quarterly business reviews

• Educate clients on Dealer Inspire website and product capabilities

• Work seamlessly with a wide range of different departments internally and externally.

• Collaborate with teams throughout the greater Cars Commerce organization to help grow and retain a full suite of services   

• Apply project management disciplines to fulfill customer needs across their entire portfolio of dealers 

• Facilitate tasks to execute all products and services adopted by assigned customers through all internal systems and processes. 

• Conduct Kickoff calls for products and services independently without a Supervisor.

• Meet timelines and deadlines for all company initiatives, as well as meet all OEM program and product SLA’s. 

Preferred Skills:

• Excellent customer service and relationship building skills

• Must be very organized, punctual, and detail-oriented

• Fast learner & interested in new technologies

• The ability to remain cool under pressure

• Project Management experience

#LI-REMOTE #LI-KO1

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans

• New Hire Stipend for Home Office Set-Up

• Generous PTO

• Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset

• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

For US-based Positions: Applicants must be authorized to work in the United States. Please note that we are unable to sponsor employment visas at this time.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.