Performance Manager - Majors

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challengeand Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

ABOUT THIS ROLE:

The Enterprise Performance Manager (“EPFM”) is crucial for cultivating and expanding client relationships with the nation's premier Automotive Groups. This role involves managing a dedicated book of business, encompassing one to several large groups, and engaging with both corporate marketing teams and individual dealer contacts.

As the primary point of contact, the EPFM leverages specialized knowledge of Dealer Inspire products and services to advise and collaborate strategically with assigned dealer partners. This position is integral to Dealer Inspire’s Major Accounts team, specifically focusing on the top ~100 groups in the nation.

ABOUT YOU:

A successful Enterprise Performance Manager demonstrates exceptional communication and analytical abilities, possesses digital marketing expertise, exhibits strong project management skills, and thrives in a fast-paced environment.

Qualifications:

• Demonstrated ability to independently present on all facets of digital marketing, including social media, SEO, SEM, and analytics.

• Proven experience working with automotive dealer groups in client client-facing capacity.

• 5+ years of relevant experience in managing websites and/or digital marketing performance (3+ years for internal Dealer Inspire Employees).

• Ability and willingness to travel regularly (roughly one to three times per quarter).

• Experience executing website updates on the WordPress platform.

Responsibilities:

• Cultivate, maintain, and expand client relationships at both the store and corporate levels.

• Regularly present and discuss digital strategy through weekly calls, monthly performance reviews, and quarterly business reviews.

• Educate clients on the full capabilities of Dealer Inspire's websites and products.

• Seamlessly collaborate with diverse internal and external departments.

• Partner with teams across the broader Cars Commerce organization to foster growth and retention of a comprehensive suite of services.

• Apply project management principles to address customer needs across their entire dealer portfolio.

• Facilitate tasks to implement all adopted products and services for assigned customers through internal systems and processes.

• Independently conduct strategy calls for products and services without direct supervision.

• Ensure timely completion of all company initiatives and adherence to all OEM program and product SLAs.

Required Skills:

• Strong willingness to collaborate with internal teams and stakeholders.

• Excellent customer service and relationship-building skills.

• Superior written and verbal communication skills.

• Highly organized, punctual, and detail-oriented.

• A quick learner with a keen interest in new technologies.

• Ability to maintain professionalism in challenging situations.

• Proficient Marketing Strategist with expertise in Analytics, Digital Advertising, and SEO.

• Superior knowledge of Dealer Inspire products.

• Comfortable working within Team Revenue and meeting Attainment goals.

• Positive attitude and willingness to adapt to change.

Preferred Skills:

• Openness to learning and a growth-oriented mindset.

• Project Management experience.

• Ability to identify and drive value through strategic opportunities.

• Sales and/or Support background 

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans
• New Hire Stipend for Home Office Set-Up
• Generous PTO
• Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.