People Operations & Workplace Experience Specialist

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

The People & Talent team at Airwallex is dedicated to attracting and developing the brightest and most ambitious minds to drive our company forward. We are a global, vibrant, and dynamic team with a focus on creating a positive and inclusive work environment that fosters growth and innovation. Through innovative programs, strategic People & Talent initiatives, and a deep understanding of our organisation’s needs, we cultivate a collaborative and engaging environment that fuels Airwallex's continued growth and success.

This role is to join our growing team in the Americas region that will support both People Operations (70%) and Workplace Experience (30%). You will partner closely with employees, managers, and our global People team to execute core HR processes, elevate employee engagement, and deliver a high-quality on-site experience in our Union Square, New York office. This is an ideal opportunity for someone who is highly organized, reliable, detail-oriented, and a problem-solver who thrives in a fast-paced, global environment.
This role is required to be in-office Monday through Thursday. This is a full-time, hourly non-exempt position.

This role is based in New York City.

• Serve as the primary contact for HR inquiries, managing the ticketing system with timely, clear responses, and escalating complex issues to appropriate parties.

• Manage the onboarding and offboarding processes end-to-end.

• Maintain accurate and confidential HRIS/payroll data, personnel files, run regular audits, and process data/process changes.

• Support critical HR processes including benefits administration, leave of absence (LOA) management, background checks, and required compliance training/attestations.

• Assist with payroll processing by auditing inputs, reconciling discrepancies, and managing data changes.

• Coordinate US immigration and mobility cases with external counsel, tracking timelines and required documentation.

• Oversee daily office operations for NYC including inventory management (snacks, supplies), office cleanliness, security protocols (access), and equipment maintenance.

• Manage front desk responsibilities such as greeting visitors, handling deliveries, and coordinating with building management and vendors for repairs and services.

• Support employee engagement by assisting the Culture Committee with the coordination and execution of various events and programming.

• Provide general logistical and administrative support to the Workplace Experience Partner.

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

• 1 year as an HR professional in a high-growth startup, with experience both executing hands-on work and owning initiatives end-to-end

• Problem-solver with a clear bias to action, scrappy, resourceful, and outcome-driven

• Have a passion for culture and team building, you love bringing people together, and are excited to be a culture champion in a growing organization

• Strong sense of urgency with consistent delivery in a fast-paced setting

• Ability to handle sensitive and confidential information professionally

• Can balance many tasks at once and tackle them efficiently in an organized fashion

• High attention to detail and organizational abilities

• Proficiency with a startup tech stack – Slack, Zoom, Lattice, Atlassian (Jira/Confluence), Google suite, Microsoft suite

• Familiarity with various HRIS, EOR, PEO or payroll platforms (BambooHR, Sequoia, Papaya, Deel, etc.)

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. If you are approached by someone claiming to represent Airwallex, please verify with our team.