People Operations Specialist II, I-9 Compliance

• Handling the I-9 process for new hires in a timely and customer-focused manner.

• Meeting federal guidelines with the I-9 process.

• Scheduling and completing I-9 appointments with new hires.

• Ensure all documentation is completed with accuracy.

General Duties and Expectations:

• Identify process improvement opportunities and participate in knowledge management efforts such as SOP updates, case documentation, and training content. 

• Participate in cross-training in multiple content areas to support business continuity and enhance team agility. 

• Monitor case queues, prioritize workload, and follow through on open items to drive resolution and accountability. 

• Deliver a high-quality teammate experience by providing professional, empathetic and solution-oriented support. 

• Partner with internal teams such as HR Business Partners, Centers of Excellence, and Payroll to ensure seamless end-to-end service delivery. 

• Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution. 

• Maintain knowledge of federal and state employment laws and regulations, applying this knowledge to Advocate initiatives and practices to minimize risk.  

• Act as a liaison between teammates, HR teams, and vendors to resolve escalated issues, track resolution status and maintain positive service experiences.  

• Consistently review and improve HR Operations, HR Service Center, HR Leave and Compliance strategies through emerging technologies, innovative solutions, feedback from the business, and overall teammate experience. 

• Ensure continuity and successful delivery of employee life cycle services to users throughout the organization in compliance with labor laws and audit principles. 

• Resolve issues efficiently, accurately and with little to no errors while balancing policy compliance and teammate care. 

• Ability to prioritize and manage high volumes of transactions, cases, claims, audits and emails while meeting service delivery metrics 

• Attentive listening skills with the ability to ask probing questions to aid in problem solving and issue escalation. 

• Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters. 

• High sense of urgency for meeting commitments and completing assignments. 

• Demonstrate knowledge and understanding of relevant HR content areas including but not limited to: payroll, leave, compliance, compensation, data management, benefits, onboarding, and core HR operations.  

• Critical thinking and multi-tasking in a high-volume environment.  

• Ability to consistently deliver high quality customer service in a professional manner. 

• Excellent decision making, critical thinking, communication, presentation, and interpersonal skills. Ability to build/foster strong trusting relationships, influence leaders and develop solutions to achieve results.  

• Must be self-directed, self-motivated, flexible and able to take initiative and effectively manage multiple conflicting priorities and deadlines. 

• Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools.