People Operations Senior Specialist

You will be responsible for:

Onboarding

• Own and manage the end-to-end onboarding process, ensuring a seamless and high-quality new hire experience
• Review and approve offer letters in the applicant tracking system (ATS) and generate customized offer letters as needed
• Manage independent contractor agreements including renewals
• Initiate and oversee background screening processes for new hires in accordance with company policy
• Proactively communicate onboarding details and coordinate with cross-functional teams to ensure readiness for new hires
• Complete and audit required new hire documentation across systems (HRIS, expense reporting, Intranet, etc.) for accuracy and compliance
• Coordinate and lead orientation sessions, continuously improving content and delivery based on feedback and evolving needs

Compliance and Employee Requests

• Take ownership of compliance-related materials such as labor law posters and the annual employee handbook update, ensuring accuracy and timeliness
• Implement, troubleshoot, and enhance HR compliance programs to meet evolving regulatory and organizational requirements
• Review and approve IT security tickets related to international travel, applying sound judgment and ensuring adherence to internal policies
• Independently handle employment verification requests with a high level of confidentiality and responsiveness
• Process and audit personnel changes while maintaining accurate and reliable employee records in the HRIS (e.g., Dayforce)

Offboarding

• Own the offboarding process, ensuring a smooth and compliant experience for exiting employees and internal stakeholders
• Prepare and review all exit documentation for accuracy and completeness
• Coordinate cross-functionally (IT, Finance, etc.) to ensure timely system access removal and accurate final payments

Additional Operations

• Manage operational tasks with a focus on efficiency, identifying opportunities to streamline or automate processes
• Track alternate work arrangements and ensure systems are consistently updated and accurate
• Administer employee programs (e.g., shout-outs, surveys) and recommend improvements based on participation and feedback
• Take initiative on additional projects and responsibilities, demonstrating ownership and accountability

What we need from you:

A strong passion for serving others, paired with a proactive, ownership-driven mindset across the employee lifecycle
A positive attitude with intellectual curiosity and a desire to continuously improve processes and outcomes
Confidence in your point of view, with the ability to thoughtfully challenge and recommend better approaches
High levels of customer service, sound judgment, and practical problem-solving ability
Strong attention to detail with the ability to think critically and anticipate downstream impacts
A collaborative approach, with the ability to partner cross-functionally (Finance, IT, etc.) while also working independently
A focus on scalable solutions, process improvement, and leveraging technology and automation
High level of discretion and integrity when handling sensitive information
A strong work ethic with a willingness to take initiative and follow through on responsibilities

What skills & experience you’ll bring to us:

4–6+ years of People Operations or HR experience, with increasing responsibility and ownership
Strong organizational skills and attention to detail, with the ability to manage multiple priorities independently
Demonstrated success operating in a fast-paced, high-volume environment while maintaining high standards and accuracy
Proven ability to identify issues, troubleshoot effectively, and implement practical solutions
Strong written and verbal communication skills, with the ability to interact confidently across all levels of the organization
Proficiency with Microsoft Office or related software, especially Excel
Experience with HRIS systems (Dayforce experience is a plus), including maintaining data integrity and optimizing system usage