People Operations Senior Specialist

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Your mission:

You're now really familiar with the processes that power our operational engine. As a result, you're a close support for your Lead, and a role model for your team who look up to you for your knowledge, expertise and ways of working.

You're helping us to identify the problems to solve and better understand what's needed from the Wiser experience (both from a local and global perspective) by building more data-driven analysis into team discussions. You're also starting to develop a network outside of your immediate team and making a name for yourself in the wider People tribe. 

Achieving your mission:

Benefits support:

• Manage benefit administration enrollment reconciliation processes

• Liaise with third-party vendors, including insurance carriers and the brokerage team

• Partner with Finance and Payroll teams to ensure timely and accurate processing of insurance invoices

• Conduct routine audits for insurance enrollment and 401(k) plans

• Spearhead the annual US open enrollment process

Wiser support:

• Support the POps Lead in actively promoting the People team's ticketing desk, managing traffic across our inboxes and communication channels, and acting as a point of escalation for the team

• Create and monitor ticket data dashboards, collaborating with the People Services team to address identified issues

• Be our team's Workday champion to ensure data accuracy and optimal working practices

• Support Wisers who are looking to use our leave and benefit plans, navigating them through the different stages of their journey and the policies to support them

• Support in the annual open enrollment process

• Support the Payroll team with necessary documentation and/or information needed to process changes (e.g. new joiners, Wisers relocating, etc)

• Maintain and update TimeWise workbooks to ensure operational excellence

• Keep Confluence content up to date, ensuring transparency and accessibility of information for Wisers, and thinking globally as well as locally for process efficiency, alignment and speed

• Respond to unemployment and third party leave claims in a timely manner

Team initiatives:

• Role-model our ways of working across the team, providing mentorship and backup support

• Provide data analysis to understand our Wisers' needs and improve processes where required

• Respond to audit queries to ensure operational compliance

• Contribute towards our planning cycles, sharing ideas for improvements and projects

• Deliver on cross-team projects and initiatives, focussing on the Wiser experience and embracing tech where possible

• Stay informed about local employment laws and working practices, updating our processes, policies and guidance as necessary

• Embrace opportunities for growth by taking on tasks beyond your formal job description, reflecting our commitment to flexibility and professional development

• Facilitate relocation and immigration processes for incoming or outgoing US Wisers

• Mentor and cross-train junior members of the team

• Ensure HR Compliance posters are kept up to date across all US locations

A bit about you:

• Extensive knowledge of People Operations processes

• Strong interest in a career focused on supporting people, improving their experience and delivering excellent customer service

• Can-do attitude and a positive customer-centric mindset

• Advocate for our Wise values and shared services evolution

• Strong growth mindset with the resilience and excitement for change in a hyper-growth environment

• Adaptable and solution-focused approach

• Eagle-eyed attention to detail

• Passion for tech and data, with the desire to embrace automation and other tech solutions

• Curiosity to learn and grow your operational knowledge and experience

• Able to manage time effectively by sequencing your tasks by priority and impact

• Excellent written and verbal English communication skills 

• Ability to deal with confidential information in a professional and compliant way

• Self-aware and trustworthy, enabling you to collaborate well within your team and across other teams

Desirable (but not essential) qualities:

• Previous experience in a shared services environment

• Preferred experience in a financial or tech industries

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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