People Operations Generalist

What You'll Do

New Hire Experience

Execute a seamless, engaging new hire experience for our clinical population, coordinating closely with cross-functional partners to ensure new hires are set up for success from pre-hire through their first weeks at Lyra

Deliver and refresh the New Hire Orientation (NHO) presentation, ensuring it reflects current programs, culture, and resources

Own pre-hire and post-hire task execution, including assigning onboarding path assignments in WorkRamp, monitoring the I-9 process, ensuring assignment and acknowledgment completion of the Employee Handbook and Global Code of Conduct, background check coordination and monitoring, and new hire kit preparation

Maintain and continuously improve the clinical onboarding program in partnership with the People Ops and Clinical Ops team, incorporating feedback and best practices to strengthen retention and engagement for new hires

Workday Business Process Execution

Execute Workday business processes with a high standard of accuracy and timeliness, including job changes, geo-location updates, name changes, and other org changes

Serve as a reliable point of contact for employees, managers, clinical leads, and HRBPs who need support navigating Workday business processes, escalating complex issues as appropriate

Contribute to clear documentation of Workday processes, helping to build transparency and consistency for cross-functional partners

Offboarding

Own and execute a structured, compliant offboarding process for departing employees in Workday, ensuring data integrity throughout employee transitions

Coordinate with relevant teams to manage system deactivations, exit interview logistics, and accurate documentation, maintaining audit-readiness at all times

Support in analyzing offboarding trends to surface retention-related insights for the broader People Team

HR Support & Knowledge Base

Serve as a trusted, responsive resource for employees by addressing HR inquiries submitted through Workday tickets, providing timely and accurate guidance

Maintain and update the People Operations knowledge bases in Workday (and Zendesk where applicable), ensuring articles reflect current processes, policies, and FAQs

Support the broader HR Bot enablement strategy by keeping clinical-specific knowledge base content current and contributing to trend analysis from ticket interactions to reduce recurring inquiries over time

Demonstrate measurable impact by reducing ticket volume through proactive knowledge base updates and seamless escalation of complex cases to the appropriate team members

Compliance Enablement

Administer and troubleshoot compliance training assignments, including harassment prevention and California Workplace Violence training, ensuring completion and accuracy

Partner with People Operations and Compliance team members on compliance-related operational tasks, serving as a reliable execution resource for clinical-specific compliance workflows

Maintain accurate and secure personnel records in accordance with all legal, regulatory, and data privacy requirements

Special Projects

Support the People Experience team on culture-building initiatives as needed

Participate in special initiatives that advance People Operations priorities, including process improvement efforts, new tool implementation, and automation and AI exploration

Minimum Requirements

Bachelor's degree and at least 2+ years of experience in an HR generalist or operations role; experience in fast-scaling, complex, or clinical organizations preferred

Experience working in an HRIS, ideally Workday; comfortable executing business processes and maintaining data accuracy within HR systems

Familiarity with federal and state employment laws; exposure to clinical workforce operations or healthcare HR environments is a plus

Exceptional attention to detail and a strong sense of accountability for accuracy and follow-through

Strong interpersonal, written, and verbal communication skills, with the ability to build trust with employees and partners across a remote, distributed workforce

Organized and adaptable, with the ability to manage multiple priorities in a dynamic environment while maintaining quality and responsiveness

Collaborative mindset and comfort working as an execution partner within a team of specialists; able to take direction while also identifying opportunities to improve processes

Proficiency in Google Workspace and MS Office Suite

Exposure to AI tools or automation in an HR context is beneficial