People Experience Associate

The Wikimedia Foundation is seeking a People Experience Associate to join the People Department. We believe that our people are our most important asset, and the policy and practice work of our People department is critical to identifying, supporting, developing, and retaining excellent colleagues who advance the Foundation’s mission. In this role, you will work in partnership with People Department colleagues and Employer of Records (EOR) to provide seamless, accurate and timely support to staff working outside of the United States. The right individual will be customer service focused, analytical with a keen eye for detail and process oriented.

You are responsible for:

• Serve as a point of contact and liaison between the Foundation and the EOR for staff-related matters outside of the US.  Collaborate with the EOR throughout the staff lifecycle - onboard and offboard, employment changes, payroll processing, benefits administration, etc.
• Review, respond and resolve staff inquiries or issues, independently prioritizing those tasks based on timing and urgency of the request to ensure completion.  Escalating any items that may need to be addressed by the EOR and/or management
• Accurate and timely review and processing of staff changes to ensure that all systems and records are updated appropriately, including those managed by the EORs.  This may include but is not limited to: line manager changes, employee promotions, salary increases, benefit changes tax changes, address changes, etc.
• Review monthly invoicing, conducting thorough audits, researching and resolving any discrepancies prior to sending invoices for final approval before deadline.  This includes collaborating with the EOR and finance on process, queries and/or changes.
• Provide support on additional projects as assigned

Skills and Experience:

• 2 yrs experience in human resources or related field
• Bachelor's degree or equivalent experience in a related field
• Strong ethics and integrity, with the ability to maintain confidentiality.
• Excellent communication and interpersonal skills
• Highly organized and detail oriented
• Ability to manage multiple tasks and prioritize effectively
• Analytical mindset with strong Excel and/or Google sheets skills - independently create/modify pivot tables and formulas (e.g. vlookup, if/then statements, etc)
• Experience maintaining and updating data in an HR or other related system
• Ability to adhere to HR best practices to ensure compliance with Wikimedia policies and local laws

Additionally, we’d love it if you have:

• Experience working with EORs or similar global employment solutions 
• Experience reviewing and auditing large data sets such as invoices or payroll
• Experience in a fully distributed or remote work environment
• Curious mindset - eager to learn, improve and not afraid to challenge assumptions

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$60,791 to US$92,794 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. 

*Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay.  Our non-US employees are hired through a local third party Employer of Record (EOR). 

We periodically review this list to streamline to ensure alignment with our hiring requirements. 

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at [email protected] or +1 (415) 839-6885.

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