The People Business Partner at Owner.com will align People Ops with business goals, support talent acquisition, develop employee programs, and ensure compliance, all within a remote-first environment focused on growing teams and culture.
👋 About Owner.com
Owner is the all-in-one platform that restaurants use to succeed online.
Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.
You can think of it as Shopify meets HubSpot, but specifically for restaurants.
Learn more about the problems we are solving for our customers here.
🌎 Our vision
We’re starting by helping independent restaurants succeed online.
But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
Once we nail the solution for restaurants – we’ll scale it into every other local business type.
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.
🚀 Our traction
In just over 3 years we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders.
More importantly, we’ve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.
⭐ Our team
Our team grew from under 100 to nearly 200 talented people in 2024. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
We’ll be scaling even faster in 2025 to keep pace with our customer growth.
🌆 Where we work
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our employees are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location.
🫵 Why we’re looking for you
We’re expanding our People Business Partner team at Owner!
In this role, you’ll be a key strategic partner, aligning our People Ops initiatives with Owner’s business goals. You’ll work closely with CX and G&A leadership, supporting teams across each org to drive performance, engagement, and growth.
As an embedded partner, you’ll act as a trusted advisor and coach — helping leaders build high-performing teams, strengthen culture, and navigate change with confidence. This is an opportunity to make a real impact, shaping how our people strategy scales with the business. At Owner, the People Business Partner role goes far beyond the “traditional” scope — you’ll operate much like a Chief of Staff for your business group.
If you are looking for an opportunity to make a significant impact within a hyper growth and innovative environment, this is the role for you.
This role is 100% remote and can be based anywhere in the United States or Canada.
💻 The impact you will have
- Strategic Partnership: Collaborate with CX + G&A leadership to understand business needs and develop People Ops strategies that drive organizational effectiveness and support rapid growth.
- Talent Acquisition: Partner with our Talent team to attract and hire top talent at an accelerated rate; develop retention strategies to drive business growth.
- Employee Development: Design and implement training programs and career development initiatives that equip team members with the skills necessary for success in their roles and support career advancement.
- Performance Management: Partner with leadership, providing guidance on performance management to foster a culture of accountability and recognition in a high talent density culture.
- Culture and Engagement: Champion initiatives that promote Owner’s values and drive positive workplace culture and employee engagement. Gather and analyze employee feedback to drive improvements.
- People Ops Analytics: Utilize People Ops metrics and analytics to assess the effectiveness of People Ops programs and make data-driven decisions that align with business objectives.
- Compliance and Policies: Ensure People Ops practices comply with legal regulations in consideration of a global workforce and develop policies that support the business and meet country specific needs.
👥 Who you’ll work with
- Customer Support
- Customer Success
- G&A
- Biz Ops
- Marketing
- Finance
✅ Minimum requirements
- Minimum of 5 + years of demonstrated experience in People Operations, with a focus on business partnership of the CX & G&A functions, preferably in a start-up environment and supporting a global workforce.
- Thrives in a dynamic, fast-paced startup environment with the agility and enthusiasm to adapt quickly, tackle diverse challenges, and contribute effectively to a high-energy team.
- Proven Experience creating and implementing strategies that drive organizational effectiveness.
- Strong Knowledge and understanding of local legislation as it relates the the U.S. and LATAM (Mexico & Colombia). Spanish speaking a big plus!
- Expertise in organizational development, including a strong understanding of talent acquisition, employee engagement and performance management.
- Excellent judgement and problem thinking skills.
- Proficiency in HR tech stack (preferably Rippling HRIS & Lattice), with the ability to interpret data and drive actionable insights.
- Excellent communication, interpersonal, and leadership skills with the ability to influence and empower team members at all levels.
🏆 Pay and benefits
- This role's base salary range budget is $145k-155k USD / $140-150k CAD, plus a generous pre-IPO equity package.
- Other benefits include comprehensive health coverage, monthly lifestyle stipend, unlimited/flexible PTO - plus extra fun perks!
Top Skills
Lattice
Rippling Hris
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