Paysource Technical Implementation Manager II

Job Description
Are you looking for a challenging and rewarding opportunity in Credit Card Processing? Join our team!
As a Paysource Technical Implementation Manager II within the Technical Implementations Team, you will be responsible for onboarding Treasury Service products leveraging file transmissions for new and existing clients. This role is integral to the client experience, working closely with sales, service, and implementation teams. You will lead the client through the technical process of setting up and/or testing of inbound or outbound files, providing guidance on product capabilities, coordinating testing, and assisting with production verification. This role requires the ability to handle multiple projects concurrently, work independently with minimal supervision, and partner effectively with the larger project deal team. Your initial focus will be on regression test support and low complexity projects, with opportunities for growth based on your experience and training.
Job responsibilities

• Conduct scoping meeting(s) with the client to ensure product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilities
• Attend and sometimes lead recurring project status meetings via conference call
• Prepare Statement of Work outlining product implementation options and timeline
• Use tracking tools and systems (e.g. Deal Manager, SharePoint) to document current project status, issues, and risks for all active projects
• Establish test environments, validate file formats, execute file testing, coordinate back office testing, track test results, and assist client with issue resolution
• Serve as an effective point of escalation on behalf of client
• Support client during production migration and production verification; coordinate with production teams to ensure all components are successfully migrated, and provide timely status updates to the client and project team
• Attend meetings and training as required to continue development and product knowledge
• Provide support to colleagues when requested; become a subject matter expert for products supported
• Attend pre-implementation calls with clients, Project Managers and Sales as needed
• Identify and communicate process gaps and improvement opportunities; express willingness to own improvement initiatives

Required qualifications, capabilities and skills

• Relevant banking/treasury, technology, and/or project management skills required
• Strong client servicing skills; client-facing experience required
• Experience using mainframe systems required
• Excellent verbal and written communication skills to both clients and internal partners
• Ability to manage high work queue levels and effectively prioritize is required
• Excellent analytical skills and attention to detail required
• Effective issue resolution and escalation skills; must be able to recognize issues and their severity; escalate to appropriate individuals/functions and own those that are appropriate
• Proficient in various desktop and internet-based applications
• Able to work in a collaborative team environment and partner with colleagues
• Must be able to work independently with minimal supervision
• Willingness to learn and adaptable to change

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.