Payroll Subject Matter Expert (SME) - United States

We are seeking an experienced and detail-oriented US Payroll SME (Manager/Assistant Manager) to lead and support payroll delivery across the United States. In this role, you will serve as a trusted advisor and point of contact for our clients, ensuring payroll is processed accurately, compliantly, and on time. 

You will manage end-to-end US payroll operations, act as a key advisor to clients, and provide internal and external guidance on US payroll compliance, legislation, and best practices. From implementation to ongoing support, you’ll be the go-to expert for US payroll matters. 

Roles & Responsibilities:

Payroll Management and Compliance

• Oversee US payroll processing for multiple clients, ensuring accuracy, timeliness, and full compliance with federal, state, and local tax regulations. 
• Maintain up-to-date knowledge of US payroll laws including FLSA, IRS guidelines, and state-specific rules. 
• Ensure compliance with wage and hour laws, benefits deductions, garnishments, and tax filings  
• Support payroll system configuration and integration, including payroll software and timekeeping systems. 

Client Onboarding and Advisory

• Lead US payroll setup and onboarding for new clients, including system configuration, test runs (e.g., parallel payroll), and go-live. 
• Act as the primary point of contact for client payroll matters, offering expert advice on compliance, workflows, and process enhancements. 
• Respond to payroll-related queries from clients and employees promptly and professionally. 

SME and Team Support

• Serve as an escalation point for complex payroll issues or exceptions. 
• Collaborate with internal teams across regions to ensure consistent service delivery. 
• Mentor junior team members and contribute to knowledge-sharing and internal training programs. 
• Assist in capacity planning and resource allocation within the US payroll team.

Continuous Improvement and Transformation

• Monitor changes in US payroll legislation and ensure timely updates to systems and processes. 
• Drive continuous improvement initiatives aimed at enhancing automation, efficiency, and payroll accuracy. 
• Participate in regional or global payroll transformation projects, contributing US-specific insights and expertise.

• Minimum 10 years of experience in US payroll, preferably in a BPO, shared services, or multi-client environment. 
• Experience in client-facing roles with strong capabilities in implementation and onboarding. 
• In-depth knowledge of US federal, state, and local payroll tax laws, year-end processing, and regulatory compliance. 
• Strong experience with payroll systems configuration experience is a plus. 
• Advanced Excel skills and strong numerical aptitude. 
• Client-focused with excellent communication and relationship-building skills. 
• Ability to simplify and clearly communicate complex payroll matters. 
• Highly organized with strong attention to detail and a commitment to accuracy. 
• Self-starter with the ability to manage multiple priorities in a fast-paced, deadline-driven environment. 

ABOUT US 

GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.  

Business & Corporate Services provided:

• Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation
• HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting
• Finance Solutions: Accounting & Tax

For more information, please visit

OVERVIEW 

We Measure Success by Results, Not Hours Worked

No timesheets.

At GoGlobal, we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time.

As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.  
Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.

We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.

We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:  

• A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact
• Collaborating with a diverse, global and supportive team
• Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth

WHY WE ARE DIFFERENT  

We Make Growing Your Career Possible

• We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly.
• We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it’s better to build lasting value than to chase a one-time payout.
• We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way.
• We're global. We offer career opportunities across the world-whether it's new job roles or international locations.
• English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world.
• We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success.
• We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership.
• We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions.
• We believe flexibility drives success.  Our company is built on trust, and that’s why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it’s old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.

Ready to take the next step in your career with us? Apply now! 

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