Payroll Specialist I

Summary 

The Payroll Specialist I will be responsible for providing managed payroll administration services and Workday payroll processing support to a book of clients and will manage multiple projects with various deadlines in a fast-paced work environment.   This position resides in a customer team environment and, in addition to supporting named customers will also support all customers across all service levels as the leaders and business deem necessary. In addition to day-to-day support, Workday payroll configuration and year-end support is required. 

Responsibilities 

• Act as named Specialist for Payroll Administrative customers; and support other OSV payroll, tax and garnishment customers as needed within the service team. 

• Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met. 

• Troubleshoot quarter and year-end audit reports and make recommendations to customers. 

• Meet quality and production metrics and scorecards. 

• Works with peers and customer teams to collaboratively support customers and resolve requests. 

• Experience in a team environment and a willingness to work towards improvements, open to new ideas and procedures. 

Competencies 

• Excellent critical thinking, consultative, and problem-solving skills 

• Strong communication skills with emphasis on outstanding customer service 

• Strong organizational skills with ability to multi-task and support multiple customers effectively 

• Strong analytical, data entry, research skills and excellent problem solving and mathematical skills. 

• Self-directed management of workload with ability to meet tight deadlines and competing demand. 

• Strong understanding of payroll processes and procedures 

Qualifications 

Education/Certification Requirements 

• Associate's degree 

Required 

• 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting. 

• One year experience with taxes at Federal, State, and local level. 

• One year experience with garnishments; general understanding of how garnishments are processed. 

• Advanced Proficiency with the Microsoft Word and Excel 

• Experience with year-end payroll processes and W2 experience 

• Strong written and verbal communication skills 

Preferred 

• Experience in an outsourcing environment - payroll, or tax, Workday and Salesforce programs 

#LI-REMOTE