The Payments Support Specialist ensures optimal client experience on the Payments platform, providing support, training, and operational oversight.
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
The Payments Support Specialist works with our clients to ensure we are delivering the best Payments experience possible. This role will provide external and internal client support related to the end-to-end Payments’ product, as well as internal payments operations.
Additional duties include updating Payments Opportunities per SOP guidelines, ensuring that weekly data provided to the PGSM team for pipeline management, development, and goal alignment across the Payments teams is accurate. Act as a payments Subject Matter Expert (SME) for internal and external support and assist with contractor training as necessary. The Payments Support specialist will assist in weekly contractor outreach to ensure that trainings are scheduled in a timely manner, and onboarding processes flow in a timely manner.
The Payments Platform and Customer Support will have full accountability for all payments support and provide regular risk and compliance oversight to Leadership.
Bilingual in Spanish desirable.
Essential Job Duties and Responsibilities:
- Provide our clients with world-class service related to our Payments platform. Understand client goals and pain points and partner to resolve issues and enhance product experience. Respond to and log email communication in the Support email inbox. Log in to Support queue daily and ensure timely responses and high service levels with all communications.
- Drive contractor readiness by coordinating outreach for Origin set up and required trainings. Assist with contractor training when necessary. Ensure completion of onboarding flow across platforms. (Origin, Stripe, SFDC).
- Serve as the go-to Subject Matter Expert (SME) for payments platform, providing expert guidance and solutions to both internal teams and customers.
- Take initiative in identifying areas for improvement within the support process, leading projects and partner with leadership to enhance client experience and operational efficiency.
- Communicate effectively with clients, team members, and other stakeholders, ensuring clear and concise information flow.
Required Skills, Knowledge and Abilities:
- Prior customer support experience preferred
- Work independently and collaboratively
- Takes initiatives
- Effectively interact with high profile partners
- Exceptional verbal and written skills
- Ability to drive projects from start to finish
- Diligent record keeping, maintain training materials and documentation
- Superior customer service skills
- Flexibility to adapt to changing priorities and business needs
- Proficient with Excel and PowerPoint
- Knowledge in payment products a bonus
- Bilingual in Spanish desirable.
Compensation: $25 - $28/hour
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
Top Skills
Excel
Payment Products
PowerPoint
GoodLeap Irvine, California, USA Office
22 Executive Park, Irvine, CA, United States, 92614
Similar Jobs
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Consulting • Generative AI • Big Data Analytics
Manage onboarding for new Mission Cloud customers, gather technical requirements, and ensure implementation aligns with contracts while providing guidance on AWS technologies.
Top Skills:
Aws Cloud
Machine Learning • Payments • Security • Software • Financial Services
As a Product Owner II, you will manage and prioritize the product backlog, lead Scrum teams, ensure alignment with customer needs, and deliver business value through effective product management.
Top Skills:
Agile MethodsConfluenceJIRASafe
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
The Territory Account Executive will engage with local sellers, manage accounts, generate leads, close deals, and exceed sales targets in a field sales role.
Top Skills:
Payment ProcessingSalesforce
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
