Payments Fraud Operations Manager

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

THE ROLE

We on the Netflix Payments Fraud team are working to ensure seamless payments for our customers, all while protecting internal and external stakeholders from fraud.

As we strive to deliver the best consumer payment experience in the world, we need fraud prevention professionals to ensure fraud does not harm our consumers or negatively interfere with their payment experience.  This person will join our Payments Fraud team taking responsibility for supporting the day-to-day management of payment fraud issues as they arise, while also helping propose dashboards, tools and processes to help mitigate fraud.

This role can be based in our Los Gatos or Los Angeles offices. There is also the option to be based remotely from the West Coast/PST working hours. Some travel will be required if remote-based. Our Payments Fraud team is part of the Product organization, working closely with our regional payment leads that enables millions of customers to pay for Netflix. 

RESPONSIBILITIES

• Respond to real-time fraud attacks against the service using both internal and external tools, working on-call as required (part of on-call rotation)

• Collaborate effectively cross-functionally throughout the organization (Regional Payment Leads, Product, Customer Service,  Data science & Analytics, Engineering, Finance and Legal, among others) in the investigation and remediation of fraud patterns

• Support core payments methods, such as cards, direct debit, wallets, DCB, UPI, among others 

• Support proactive efforts to (a) measure and (b) mitigate fraud risk without negatively impacting core metrics and the broader customer experience

• Interact with outside partners (e.g., fraud prevention vendors, processors/acquires, card networks, issuers) to address problems while focusing on identifying and addressing underlying causes

QUALIFICATIONS

• Familiar with merchant fraud prevention solutions, global payment systems, payment methods and flows - 4+ years experience ideal

• Able to take on complex situations as well as understand key metrics and how they impact the business

• Strong SQL skills, highly analytical with an ability to make data-driven decisions and translate identified opportunities into actionable changes

• Critical thinker with strong problem solving skills and high attention to detail

• Clear, effective communicator

• Able to remain highly organized in a loosely structured, fast-paced environment

• Excited and curious about being involved in global payments fraud prevention and the prospect of delivering high-quality entertainment throughout the world

• High level of intellectual curiosity focused on generating results, and exhibiting the highest personal and professional standards of integrity and ethics

• Very organized and ability to manage multiple workstreams at once

• Motivated, disciplined, and able to work autonomously

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $120,000 - $515,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.

Netflix is a unique culture and environment.  Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.