Job Summary:
The Payments Analyst is responsible for providing advanced analytical and strategic support for all payment processor and alternate payment method operations. This role involves generating detailed reports on key metrics and trends and proactively conducting deep-dives to not only identify issues and opportunities, but also to lead implementation efforts to optimize payment processing. Other responsibilities will include supporting the Payments team with the execution of new payment method and payment processor implementations.
Job Expectations:
- Lead the strategic analysis and deep-dive of transaction data to identify, recommend, and drive initiatives to continuously improve payment acceptance, authorization rates, and customer experience
- Conduct market research and trend analyses on global payments data to develop data-driven strategies and recommendations for optimal payment methods and processes that align with iHerb’s global footprint
- Prepare and maintain executive-level payments reports and dashboards for senior management, translating payment performance data into clear, high-impact strategic insights
- Lead the resolution of complex payment discrepancies and issues, acting as the first point of escalation and collaborating with internal teams and external payment partners to implement permanent systematic fixes
- Proactively identify, manage, and analyze key performance indicators (KPIs) to optimize the performance of existing payment methods, ensuring efficient routing, high acceptance rate, and cost-effectiveness
- Lead the analysis and execution phases of new payment method implementations and guide junior analysts and cross-functional stakeholders through these processes
Knowledge, Skills and Abilities:
Required:
- Foundational understanding of end-to-end payments processing
- Proficiency in data manipulation and analysis
- Strong organizational and communication skills
- High degree of accuracy and attention to detail
- Interpersonal skills
- Ability to handle multiple priorities and effectively meet deadlines in fast paced environment
Equipment Knowledge:
- Advanced Microsoft Office Suite (Word, Excel, PowerPoint) skills
- Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
- Experience with data visualization tools (e.g., Tableau) is a plus
Experience Requirements:
Requires a minimum of 5 (five) to 7 (seven) years of experience in payment operations, treasury, or financial analysis, demonstrating advanced subject-matter expertise
Education Requirements:
Bachelor’s degree in business, finance, or a related field preferred, or a combination of education and equivalent work experience.
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Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
For more information on iHerb benefits, visit us at iHerbBenefits.com.
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Top Skills
iHerb Irvine, California, USA Office
17400 Laguna Canyon Rd., Irvine, CA, United States, 92618
iHerb Pasadena, California, USA Office
301 N Lake Ave., Pasadena, CA, United States, 91101
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