Manage partnerships, drive adoption of retention marketing solutions, and build relationships with agencies and Shopify partners. Lead sales pipeline and collaborate internally.
About the Company
Relay Commerce is an e-commerce enablement platform offering scaling solutions across personalized messaging, social commerce, and customer retention, helping merchants navigate the rapidly evolving digital landscape with a comprehensive suite of tools. The Relay suite of solutions currently drives more than $1 billion in aggregate incremental gross merchandise volume for more than 35,000 merchants.
The Relay ecosystem currently consists of eight software products that accelerate merchant revenue growth through email marketing automation, on-page conversion optimization, user generated content management, retention analytics and subscription management. Relay’s suite of products are established as key revenue generation tools for innovative e-commerce merchants worldwide.
About Relay's Retention Division
Smartrr, a Relay company, is a leader in subscription solutions for e-commerce brands. The platform empowers hundreds of Shopify merchants to launch, manage, and scale their subscription and loyalty programs with ease. Smartrr has powered more than $300 million in transaction volume—helping brands build stronger, more profitable customer relationships.
Peel Insights, a Relay company, is a retention data analytics platform for seven-figure and larger D2C and e-commerce brands. It helps data-driven and customer-obsessed D2C brands by providing insights that improve retention, boost LTV, and increase repeat revenue. Peel powers customer and retention data analytics for hundreds of Shopify and Shopify Plus brands. D2C brands not on Shopify can also use Peel seamlessly.
Relo, a Relay company, is a repeat revenue platform designed specifically for FMCG (Fast-Moving Consumer Goods) brands using Shopify & Klaviyo. Relo uses data science to predict when a brand's customers are ready to reorder, try a new product, or start a paid subscription and sync that data straight to their email platform (Klaviyo).
The Opportunity
We are seeking a driven and experienced Partnership & Business Development Manager to build and nurture strategic relationships with growth marketing and design & development agencies, Shopify app partners, and inbound leads for Smartrr. This role is critical in expanding our reach and driving adoption of our suite of retention marketing software solutions. You will be responsible for identifying, engaging, and onboarding partners and new accounts, (with the assistance and guidance of our current Partnership team).
Responsibilities
- Own the entire sales pipeline. Specifically, lead engagement, follow-ups, and booking & closing demos.
- Identify and prospect potential agency partners (Marketing and Developers) and Shopify app partners aligned with our target market (DTC and CPG subscription-based e-commerce).
- Develop and execute a strategic partnership outreach plan to build a robust pipeline of qualified partners who drive predictable referred revenue.
- Present our software solutions and value proposition effectively to potential partners & referral and inbound merchants.
- Negotiate and finalize partnership agreements.
- Build and maintain strong, long-term relationships with key stakeholders within partner organizations.
- Collaborate with internal teams (Customer Success, Marketing, Product) to ensure partner success and overall sales alignment.
- Collaborate internally with the Relay Retention division of apps (Smartrr, Relo and Peel) in order to create mutual external partners and internal lead flow.
Qualifications
- Proven experience in sales and/or partnerships, preferably within the SaaS or e-commerce technology space.
- Demonstrable experience working with marketing and/or developer agencies.
- Experience working with or within the Shopify ecosystem and understanding of Shopify apps.
- Strong understanding of the value proposition of retention marketing and its impact on e-commerce businesses.
- CRM competency, with a preference on HubSpot.
- Self-motivated, results-oriented, and able to work independently.
Bonus Points
- Understanding of the Direct-to-Consumer (DTC) and Consumer Packaged Goods (CPG) subscription-based e-commerce landscape.
- Previous track record of successful partnership development and revenue generation.
Hiring Process
- Screening Round with Muriel Cirimele, Head of People: 45-Minutes
- Interview with Harry Willis, Head of Partnerships & Business Development (Hiring Manager): 45-Minutes
- Trial Project / Take Home Assignment: 2-3 Business Days
- Final Interview with Tom Kincheloe, CRO & Austin Simon, COO: 1-Hour
- References
- Offer
Benefits & Perks
- Flexible Time Off
- Public Holidays Off
- Work From Home Stipend
- Therapy/Mental Health Reimbursement
- Co-working Space Allowance
- Company Swag
- Company Offsite (Portugal 2025)
Relay Commerce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Top Skills
CRM
Hubspot
Shopify
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