Partner Systems Manager - Salesforce Experience Cloud

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
As the Partner Systems Architect / Manager - Salesforce, you will be responsible for the overall architecture, management, optimization, and maintenance of partner systems including the external facing partner portal. You will work closely with various stakeholders, including the Partner team (primary stakeholder), Marketing, Sales, Customer Support, Success, Onboarding and wider Global IT teams, to ensure the portal effectively supports our partner ecosystem and enhances collaboration and productivity.
Key Responsibilities:

• Architect and customize the Salesforce Partner Portal to meet the specific needs of our organization and partners.
• Collaborate with Partner and Sales teams to gather requirements and design solutions that improve partner engagement and streamline processes.
• Build strong relationships with the Partner team including VP level + partner managers and ops analysts to understand long term vision, translate into business requirements and system implementation considerations.
• Oversee user access, permissions, and compliance data security within the portal and other partner systems.
• Manage data integration and synchronization between the Salesforce Partner Portal and other internal systems including third party payment management systems.
• Monitor and analyze portal performance and user activity, implementing enhancements as needed.
• Develop and maintain documentation, including user guides and training materials.
• Provide high level training and technical support to partners and internal users as needed.
• Stay current with Salesforce best practices and new features to ensure the portal remains up-to-date and aligned with industry standards.
• Troubleshoot and resolve any issues or technical challenges related to the partner systems portal.
• Lead and participate in cross-functional teams to drive partner portal-related projects to successful completion.

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Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$124,000 - $186,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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