Partner Support Specialist

Founded in 2015, Phil is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. 

Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview

As a Partner Support Specialist, you will support our Partner Performance Managers with day to day tasks critical for the performance of our Partner Pharmacy network.

Responsibilities:

• Reviewing and responding to internal escalation requests

• Data entry and processing requests for our biggest partners

• Contacting partners to resolve issues that prevent a successful client/patient/partner experience

• Performing a variety of tasks in the Phil dashboard to ensure speed and accuracy of patient requests

• Placing inventory orders for our partner network

• Review script level issues to ensure proper process was followed and correct as needed

• Triage, resolve, and respond to order-related escalations or one-off requests

• Identify errors and understand workflows to unblock prescriptions

• Collaborate with Partner Performance Managers and other team members to ensure the company's goals and targets are met.

What We're Looking For

• 2+ years of experience, pharmacy technician and/or external administrative support. Bonus if you have Prior pharmacy technician experience and use of proprietary software to process prescriptions.

• Proven track record of attention to detail and strong organizational skills

• Self-motivated, driven, hands-on individual with the ability to manage daily and weekly tasks.

• Willingness to learn and understand operational workflows in order to quickly determine root cause

• Prior experience working with external clients/partners with a demonstrated ability to communicate effectively to resolve questions or concerns

• Solid written, verbal, and interpersonal communication skills.

• Ability to operate independently in a fast-paced and challenging environment.

• Comfortable with the dynamic nature of a rapidly expanding start-up company, demonstrating adaptability.

• Experience with G-Suite applications, showcasing the ability to leverage collaborative platforms for efficient communication, file-sharing, and project coordination in a remote work environment.

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech

• Fully remote working environment

• Competitive compensation (commensurate with experience)

• Full benefits (medical, dental, vision).

• 401(k) contribution opportunity.