Partner Success Manager

JOB TITLE: Partner Success Manager

LOCATION: Texas/ North East US

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 25,000 service locations, including 1 in 2 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected.

 Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. 

We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)

The Role:

We are looking for a driven Partner Success Manager to join our operations team. This is a tremendous opportunity for a smart, self-motivated professional to join a fast-growing tech startup. You will join our fast-growing vertical and work with Sunbit’s Auto Dealerships who have implemented Sunbit technology in Parts and Service Departments.

The primary responsibility will be to drive ongoing expansion within dealership groups and to grow same-store Sunbit usage in key accounts. This will be achieved by taking a hands-on approach to coaching Service Advisors in the drive, building and maintaining executive partnerships with the Service Managers.

We are looking for an entrepreneurial leader to take their auto dealership experience and professional network to build a strong foundation for rapid growth.

What You’ll Be Doing:

• Conduct training sessions for new and existing dealerships
• Manage accounts to meet growth targets
• Manage and launch pilots within an auto dealership group
• Expand the Sunbit program beyond a pilot to roll out across the dealership network
• Regularly visit and review Sunbit performance / revenue data at the group and dealership level
• Set monthly goals for Sunbit activity and revenue with management and service advisors
• Build and deliver quarterly Business Reviews to management teams and location leadership
• Collaborate with the assigned Partner Success Manager for each dealership to grow account performance
• Manage and track all account activity in the CRM system
• Other duties as assigned

What You Bring to the Table:

• A minimum of 50% - 75% out of state travel
• Valid driver's license
• 3- 7 years of sales experience, preferably working with mid/big-size retailers
• Experience in Training or Coaching teams
• Experience in putting together account-level business plans and required data/strategic analysis
• Mastery of Microsoft tools (PowerPoint, Excel, Word).
• Excellent verbal and written communication skills & facilitation skills
• Proficiency in Spanish is a plus

The Perks:

• Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024)
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Unlimited PTO
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching
• Cell Phone Stipend
• Team based strategic planning + Team owned deliverables

Cultural Competencies for Success at Sunbit:

• Serve others before self - take care of our merchants and partners to continue and grow the Sunbit relationship with them
• Own the impact - Organized. Great time management skills with ability to self-management. Being able to make an impact on the continued success of our partners
• Connect genuinely - Build long term relationships with our merchants to increase overall usage and success. Intelligent, go getter, ambitious, self-motivated and hungry for success
• Act fast - Ability to juggle requests of varying urgency with tasks related to long term projects and the flexibility to adapt to changing priorities within a startup environment
• Include always - Communicate well verbally and in writing, demonstrating leadership and strategic thinking
• Innovate for good - Expand the Sunbit program by assisting existing partners of ours into helping out even more of their customers

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.