Partner Solutions Engineer

What you can expect
Zoom enables individuals and businesses to connect, collaborate, and enhance experiences. The Partner Solution Engineering team supports partners in building, positioning, and scaling Zoom solutions effectively.

About the Team

Zoom seeks a Partner Solution Engineer with expertise in Customer Experience and contact centers to support partners in delivering AI-first customer engagement solutions. This role involves collaborating with

channel partners in North America and LATAM to enable and expand Zoom Customer Experience solutions. Responsibilities include providing technical guidance and aligning business needs with practical designs across

CX, AI, voice, and related platform capabilities. This position requires deep contact center expertise, proven

channel experience, technical proficiency, and a commitment to helping partners build differentiated solutions that drive customer engagement and business outcomes.

Responsibilities

• Acting as a pre-sales technical advisor to channel partners across North America and LATAM, with a focus on CX and contact solutions
• Building relationships with partner pre-sales teams, architects, practice leaders, and other key stakeholders
• Leading technical onboarding and enablement for partners building or expanding Zoom Customer Experience capabilities
• Delivering technical workshops, training sessions, demos, and ongoing enablement aligned to partner maturity and growth goals
• Collaborating with priority partners to build and execute technical plans that grow adoption, strengthen solution readiness, and expand their Zoom CX practice
• Translating partner business goals and technical requirements into scalable solution designs and recommended architectures
• Positioning AI as a core part of modern CX transformation, including self-service, agent assist, analytics, automation, and customer engagement workflows
• Collaborating with internal sales, product, partner, and specialist teams to share field feedback, address adoption blockers, and improve partner readiness

What we’re looking for

• Possess over 5 years of experience in solution engineering, sales engineering, or partner engineering within CX, CCaaS, or cloud contact center environments. Demonstrate expertise in modern CX
• technologies, including contact center, workforce engagement, analytics, conversational AI, automation, and customer journey solutions.
• Prioritize with channel partners on technical enablement, practice development, and solution strategy, including building and executing partner technical enablement or growth plans Have ability to position CX solutions within broader communications, collaboration, and AI platform
• conversations, with understanding of AI-driven trends shaping the CX and CCaaS market
• Prioritize presentation, communication, and relationship-building skills, with understanding of sell-through channel models and partner business structures
• Experience implementing, designing, or architecting CX solutions is a plus
• Spanish or Portuguese language skills are a plus

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.