Partner Renewals Operations Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
In this role, you will:

• Work directly with our Store Partners to understand status of their upcoming renewals and assist them with any questions or impediments on the renewals process, working with Sales Operations as needed
• Work with Store Partners and Sales Operations to monitor and manage data hygiene on Store renewals to ensure accuracy and completeness
• Provide accurate weekly forecasts on partner renewals and associated risks
• Manage duties as required to drive accurate and frictionless close of business; month and quarter-end responsibilities
• Provide regular and ad-hoc reporting on renewals performance-to-targets
• Communicate Store renewals policies, process, and best practices to our Store partners
• Contribute to renewal process improvements, helping refine policies, workflows, and tools for scalability

Qualifications
To be successful in this role you have:

• Proven experience interfacing directly with Partners
• Proven experience with subscription-based SaaS licensing models and renewal workflows
• Proficiency in CRM tools, Microsoft Dynamics a plus
• Excellent data analysis and reporting skills via Excel and visualization tools such as Tableau and Power BI
• Excellent listening and verbal / written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences
• Exceptional organizational skills and strong attention detail
• Superior problem-solving skills with ability to drive conflict resolution
• Ability to work in a fast paced environment and manage multiple priorities
• Team player with positive "can do" attitude

JV20
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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