The Partner Manager drives strategic growth by developing partnerships, guiding planning and investment, managing performance, and fostering collaboration with partners.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
At ServiceNow, we believe in creating opportunities for people of all backgrounds to do their best work. We are building an AI-powered, partner-centric ecosystem-and we're looking for a dynamic, relationship-driven Senior Partner Business Manager to help us drive strategic growth with our most impactful consulting and implementation partners.
What You'll Get To Do In This Role:• Partner Practice Development - Drive joint business planning, account alignment, and industry solution growth with your partners to fuel innovation and customer value.• Strategic Planning & Investment - Guide partner goal setting, capacity models, and strategic investments to accelerate partner performance and ecosystem impact.• Ecosystem Management & Collaboration - Lead readiness assessments, roadmap sessions, cross-functional engagement, and progress tracking across ecosystem health and tiering.• Partner Governance & Performance - Create and manage execution plans, reporting dashboards, and regional/global interlocks to ensure continuous alignment and results.• Joint GTM & Innovation - Collaborate with partners to co-create go-to-market strategies around key growth areas like AI, CRM, and digital transformation.• Enablement & Capacity Building - Ensure partners have the right certifications, competencies, and co-delivery capabilities to ensure scalable, high-quality customer outcomes.• Executive Engagement - Facilitate strategic QBRs, pipeline reviews, and executive briefings to align vision and priorities across teams.• Marketing Collaboration - Partner with Marketing to design and execute joint campaigns, CxO events, and field activations that drive demand and thought leadership.
Qualifications
What Will Make You Successful:
We're seeking someone who can lead with empathy, execute with precision, and inspire partnership excellence. If you don't meet 100% of the criteria below, we still encourage you to apply-we're excited by diverse perspectives and unconventional paths.• Proven experience in partner management, alliances, channel sales, or strategic consulting-preferably in enterprise software, SaaS, or technology ecosystems.• Strong business acumen with a passion for partner planning, performance management, and GTM alignment.• Ability to communicate complex programs clearly and inclusively across diverse teams and stakeholders.• Comfortable enabling and coaching partner leaders through structured enablement journeys and planning tools.• Familiar with ecosystem tools and platforms like partner portals, dashboards, or co-sell workflows.• Strategic thinker and collaborative doer, with a bias for action, accountability, and continuous learning.• Enthusiastic relationship-builder with the ability to earn trust, influence outcomes, and work across functions.• Travel flexibility (~20%) for strategic partner meetings, team offsites, and customer-facing engagement
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
At ServiceNow, we believe in creating opportunities for people of all backgrounds to do their best work. We are building an AI-powered, partner-centric ecosystem-and we're looking for a dynamic, relationship-driven Senior Partner Business Manager to help us drive strategic growth with our most impactful consulting and implementation partners.
What You'll Get To Do In This Role:• Partner Practice Development - Drive joint business planning, account alignment, and industry solution growth with your partners to fuel innovation and customer value.• Strategic Planning & Investment - Guide partner goal setting, capacity models, and strategic investments to accelerate partner performance and ecosystem impact.• Ecosystem Management & Collaboration - Lead readiness assessments, roadmap sessions, cross-functional engagement, and progress tracking across ecosystem health and tiering.• Partner Governance & Performance - Create and manage execution plans, reporting dashboards, and regional/global interlocks to ensure continuous alignment and results.• Joint GTM & Innovation - Collaborate with partners to co-create go-to-market strategies around key growth areas like AI, CRM, and digital transformation.• Enablement & Capacity Building - Ensure partners have the right certifications, competencies, and co-delivery capabilities to ensure scalable, high-quality customer outcomes.• Executive Engagement - Facilitate strategic QBRs, pipeline reviews, and executive briefings to align vision and priorities across teams.• Marketing Collaboration - Partner with Marketing to design and execute joint campaigns, CxO events, and field activations that drive demand and thought leadership.
Qualifications
What Will Make You Successful:
We're seeking someone who can lead with empathy, execute with precision, and inspire partnership excellence. If you don't meet 100% of the criteria below, we still encourage you to apply-we're excited by diverse perspectives and unconventional paths.• Proven experience in partner management, alliances, channel sales, or strategic consulting-preferably in enterprise software, SaaS, or technology ecosystems.• Strong business acumen with a passion for partner planning, performance management, and GTM alignment.• Ability to communicate complex programs clearly and inclusively across diverse teams and stakeholders.• Comfortable enabling and coaching partner leaders through structured enablement journeys and planning tools.• Familiar with ecosystem tools and platforms like partner portals, dashboards, or co-sell workflows.• Strategic thinker and collaborative doer, with a bias for action, accountability, and continuous learning.• Enthusiastic relationship-builder with the ability to earn trust, influence outcomes, and work across functions.• Travel flexibility (~20%) for strategic partner meetings, team offsites, and customer-facing engagement
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Top Skills
AI
Dashboards
Partner Portals
SaaS
ServiceNow Los Angeles, California, USA Office
Los Angeles, CA, United States, 92660
Similar Jobs at ServiceNow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Global Partner Manager for Deloitte is responsible for developing joint GTM strategies for ServiceNow and Deloitte, driving differentiated solutions and industry-specific offerings, overseeing marketing initiatives, and ensuring alignment with partnership goals.
Top Skills:
Ai-Enhanced TechnologyCloud PlatformsServicenow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Executive Assistant will manage calendars, prepare correspondence, support leadership with travel, assist internal departments, and handle expense reporting.
Top Skills:
BoxConcurGoogle DocsMS OfficeZoom
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The role involves developing new business through strategic account planning and building client relationships, particularly with C-suite executives. Responsibilities also include identifying resources for sales engagements and achieving sales targets while understanding client needs for AI integration.
Top Skills:
Ai-Enhanced TechnologySaaS
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
