Partner Launch Manager (Payments/Acquiring)

As a key member of the NMI Payments Operations team, the Payments Partner Launch Manager (PPLM) is responsible for initiating partner setup and delivering comprehensive training to ensure a seamless launch for newly signed payments partners. This role focuses on creating an exceptional partner experience, ensuring partners are fully equipped to implement and maximize NMI’s Payments and Gateway solutions.

The PPLM drives partner adoption of NMI’s solutions and technology, accelerating time to launch and enabling long-term success. Acting as both an operational and go-to-market consultant, the PPLM is skilled in hands-on demonstrations of NMI systems and adept at providing sales enablement tools, training, and resources. This role also focuses on teaching value-based and solution-based selling strategies to showcase the benefits of NMI’s flexible, modular products.

Roles & Responsibilities

• Play a pivotal role in the early stages of the partner lifecycle by onboarding and successfully launching new NMI partners.
• Enable partners to quickly realize the value of NMI solutions, driving engagement, accelerating time to revenue, and ensuring an exceptional experience.
• Demonstrate expertise in the NMI Gateway, partner and merchant portals, and the NMI Payments solution.
• Deliver impactful training sessions and engaging product demos that expand partner knowledge and strengthen mindshare.
• Manage a portfolio of partner onboarding(s) to successful outcomes, optimizing speed to revenue, portfolio growth, and time to value.
• Continuously review and refine internal processes, enablement strategies, and customer experience tactics to improve partner satisfaction.
• Stay current and knowledgeable on all NMI products, software, and services.
• Maintain accurate and timely records for reporting sales and account management activities via written, oral, and system-based tools.
• Perform additional responsibilities and duties as required to support business needs.

Requirements

• 5+ years of relevant experience in customer success, service, support, or account management; sales experience is a plus.
• Proven track record as a top performer.
• Results-driven, energetic, and team-focused, with a commitment to shared goals and objectives.
• Skilled at developing and delivering effective product presentations with a prescriptive, consultative approach.
• Able to communicate product features and benefits in a compelling, value-focused manner.
• Consistently meets and exceeds quotas/goals.
• Strong customer service and client retention skills, with the ability to build and maintain professional relationships.
• Ability to enable partners based on strategic priorities, profitability potential, and likelihood of success.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency in Salesforce.com and Microsoft Office applications.

Required Competencies

• Customer Focus – Committed to understanding and meeting partner needs.
• Commercial Awareness – Strong understanding of market dynamics and business impact.
• Drive for Excellence – Consistently delivers high-quality results.
• Initiative – Proactively identifies and acts on opportunities for improvement.
• Goal Orientation – Focused on achieving and exceeding targets.
• Analytical Problem-Solving – Skilled at assessing complex issues and developing effective solutions.
• Clear Communication – Articulates ideas effectively in both verbal and written form to diverse audiences.

We Offer:

• Annual salary of $70,000 - 85,000 + bonus
• A remote first culture!
• Flex PTO 
• Health, Dental and Vision Insurance
• 13 Paid Holidays
• Company volunteer days

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

What we do!

NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the California Consumer Privacy Act (CCPA), and the General Data Protection Regulations (GDPR) any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. If you wish to withdraw you consent or enquire further on how your data is being used, please email [email protected].

Please be aware that NMI does not operate a license for the sponsorship of those who are not already eligible to work within the US. Unfortunately, therefore we cannot process any application from individuals unable to provide documentary evidence of their eligibility to commence work in the US.

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