Partner Insights Coordinator

• Founded in 2015, ReUp Education is the only organization that focuses exclusively on helping colleges and universities engage and re-enroll the more than 40 million US residents who have “stopped out” and support them until graduation, through our patented technology-enabled service. To date, we have re-enrolled over 57,000 students for our university partners.  As of July 2025, ReUp Education partners with 140 active schools and a total of 1.78 million learners.  To date, ReUp Education has helped 7,960 learners graduate. Today we build regional marketplaces to connect the supply of educational opportunities with the demand for skilled and credentialed workforce professionals.

About the role

• The Partner Insights Coordinator will assist in client reporting and engagement support through data and presentations that demonstrate strong enrollment outcomes and ongoing value. The Insights Coordinator supports a cross-functional team spanning Business to Business Operations (B2B Ops), Partner Success, Data, Learner Services, Marketing, State Partnerships Operations and Product. The Coordinator identifies and highlights institutional practices and student insights, and influences recommendations for institutional improvement to drive partner success. This role supports Partner Success (account managers) and B2B Ops teams while contributing to partner satisfaction and the overall partner experience with ReUp. 
• A successful candidate will be collaborative, build effective relationships and possess exceptional attention to detail.  Key skills include data acumen and honed organizational capacity. A successful candidate will thrive on continuous improvement and be passionate about facilitating the development of long-lasting and mutually beneficial partnerships.  
• This role reports to Partner Success Business Analyst II, works closely with Partner Success Directors, Data Analytics, Partner Operations Managers, and supports our entire portfolio of partners.  

What you'll do

• Client Reporting and Engagement Support
• • Collaborate with directors to understand client goals and expectations, and the unique dynamics of key partnerships, including their need for qualitative and quantitative insights on the student experience.    
  • Pull, analyze and validate data in our systems to align insights with partner objectives
  • Assist in the development of summary reports, the partner-facing dashboard, partnership reviews and other results presentations
  • Manage the execution of partner reviews and key partner meetings each term by providing new or updated content and coordinating internal contributors 
  • Assist directors in accurately leveraging the analytics tools, reports, and research in Tableau, Salesforce, and other platforms 
  • Create and maintain reference materials and other documentation that ensures consistent approaches to client reporting
• Effective Enrollment Practices 
• • Track the Partner Success team’s progress in influencing positive changes in institutional practices and supports for learners
  • Engage with internal partners, such as Marketing, to highlight exemplary practices and resources at partner institutions
  • Collect and track examples of best practices in higher education for future reference 
• Partner Satisfaction
• • Assist with ongoing client satisfaction surveys in Qualtrics or another similar platform and otherwise gather feedback
  • Identify other opportunities to improve the client experience and scale our service
• You’ll be successful if:
• • You are collaborative in your approach, enjoy building relationships, and work effectively in a team
  • You are driven to achieve a high level of partner satisfaction
  • You have strong organization skills and the ability to execute projects with strict attention to detail
  • You approach data with curiosity and can identify performance metrics and trends that are related to partner success and satisfaction
  • You are a natural problem solver and have experience delivering client-focused solutions
  • You listen productively, and convey your ideas clearly and concisely  
  • You have experience with marketing or business development post-sales

Qualifications

Research shows that women and people from underrepresented groups often only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. ReUp encourages you to break that statistic and to apply. We look forward to your application.

• Bachelor’s degree or experience in higher education or business development 
• 2+ years experience in a client-facing, account support, or customer service manager role
• Strong relationship building skills and ability to work effectively in a team 
• Experience collecting, analyzing and interpreting data 
• Excellent communication skills
• Flexible, problem-solving orientation
• Familiarity with MS Excel, Google Sheets, Salesforce, Gong familiarity a plus
• Strong presentation creation abilities (verbal, written), including Google Slides; design skills and marketing experience are a plus
• You care about ReUp’s mission and are committed to helping us open new opportunities to students

Benefits

• Medical, dental, and vision insurance for employees
• • We pay 100% of the employee's premium and 50% of any dependents' premiums
  • Contribute up to $1000 to employee HSA/$2000 to employee + dependent HSA
  • PPO Buy-up plan available
  • FSA available
• Company paid short-term disability, long-term disability, and life insurance for employee
• Flexible time off and remote work opportunity
• Up to 80 hours of dedicated sick time annually to support your well-being and work-life balance
• 15 paid holidays per year (including Juneteenth and the last week of the calendar year)
• Company wellness days (2 per year)
• Day of Service (Paid day for volunteering)
• 401(k) plan
• Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
• A diverse team that fosters a high level of collaboration despite being highly distributed

• ReUp is a remote organization with a geographically distributed team. This position will be based remotely in one of the states listed:AL, AZ, CA, FL, GA, IL, MA, MI, MO, NC, NH, NY, OH, OR, PA, SC, TN, TX, VA, WA and WI.

REDEFINE THE POSSIBLE * INNOVATE WITH PURPOSE * RESILIENT BY DESIGN * ACHIEVE BEYOND EXPECTATIONS * THRIVE TOGETHER

At ReUp, our values guide everything we do. We redefine the possible by bringing energy, boldness, and vision to every challenge, breaking barriers and delivering outcomes that redefine success. We innovate with purpose, developing impactful solutions that inspire our partners, learners, and teams—always rooted in balance, authentic collaboration, and integrity. We are resilient by design, empowering learners, teams, and organizations to adapt, grow, and lead with strength in a changing world. We achieve beyond expectations by harnessing the power of data and evidence-based strategies to deliver measurable, outsized results that create lasting impact for all stakeholders. And we thrive together, believing that through collective action, opportunities are not finite and limited but expandable, creating an ecosystem of growth and collaboration.

ReUp Education is an equal-opportunity employer. Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

We are unable to offer visa sponsorship or work authorization transfers for this position. Applicants must have the legal right to work in the United States without the need for employer sponsorship