Partner Account Manager, Commercial

What You'll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
• Partner Relationship Management (50%)
• Build and maintain strong, collaborative relationships with Commercial Field Service Partners to foster mutual growth and satisfaction.
• Proactively identify partner risk signals and lead cross-functional escalation and remediation efforts when performance, safety, or compliance concerns arise.
• Serve as the primary point of contact for partner escalations, communications, and alignment.
• Establish structured engagement cadences (e.g., QBRs, performance reviews, and agenda alignment).Possess knowledge of Partner/contractor contract terms 
• Performance Oversight and Analysis (30%)
• Monitor and analyze KPIs such as volume, turnaround times, and impactful performance ratios (dispatch-to-completion).
• Utilize and customize tools such as BI (Sigma), CRM (Salesforce), and performance dashboards to assess metrics and drive improvements.
• Gather stakeholder feedback on partner responsiveness, technical skills, and communication.
• Deliver structured performance reporting and feedback to address performance gaps.
• Continuous Improvement and Training (10%)
• Identify and implement efficiency improvements to enhance Field Service Network performance.
• Gather feedback from partners to identify improvement opportunities and implementation strategies.
• Pilot new service strategies to boost partner engagement and performance.
• Define Salesforce platform requirements and develop related training materials for FSPs.
• Facilitate smooth onboarding and ongoing training for partners.
• Training and Development (10%)
• Collaborate with the Commercial Service Network Manager to adjust and implement partner training programs.
• Define Salesforce platform requirements and develop related training materials for FSPs.
• Coach and enable active Field Service Partners through ongoing performance support and continuous improvement initiatives

Who You Are

• A strong relationship builder who communicates with clarity and empathy.
• Skilled at balancing partner advocacy with operational performance goals.
• Comfortable analyzing data and using insights to inform data-driven decisions.
• Highly organized, detail-oriented, and capable of managing multiple priorities.
• Collaborative and able to navigate cross-functional team dynamics.
• Solutions-oriented mindset to improve processes and outcomes for stakeholders.

Experience You’ll Need

• 2+ years of Commercial Solar Operations experience.
• 3 - 5 years of experience in Partner Account Management, Vendor Relations, or Field Operations.
• Demonstrated experience managing external partner or vendor relationships.
• Strong analytical skills with ability to interpret performance metrics and KPIs.
• Excellent communication, stakeholder management, and conflict resolution skills.
• Intermediate to Advanced Salesforce skills (reports, dashboards, workflows).

Experience That’s a Plus

• Previous experience in field service operations environments.
• Exposure to partner network scaling or account segmentation strategies.
• Familiarity with contract terms and operational SLAs.

Work-Life & Culture

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow with Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.