Pacific Region Claim Operations Supervisor

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

When is the last time you felt like you made a difference to your employer and in the job you do? Been awhile? Never? Our employees at Strategic Comp DO make a difference and feel appreciated for it. In fact we received 98% rating for overall job satisfaction from the participants in our last employee survey, clearly indicating the passion and energy our staff has for our company and for the job they do!
Great American's Strategic Comp division is currently seeking a Pacific Region Claim Operations Supervisor to help support and lead our growing Claim Operations department in California. Please note that we are only considering candidates located in the Pacific Time Zone.
 

Responsibilities

• Manages the daily activities, procedures, and financial transactions of the California Claim Operations Team:
  • Assigns, coordinates, and reviews the work activities of associates.
  • Assesses and controls team quality, productivity and workflow using management controls and reports.
  • Makes recommendations to senior leadership based on observations.
  • Enforces policies and procedures to ensure the team successfully supports all internal and external business partners.
  • Conducts audits and assesses associate work product as appropriate.
  • Monitors shared mailboxes for volume, productivity, completion, and accuracy.
  • Arranges associate work schedules to ensure business continuity and team coverage.

• Evaluates direct reports regarding talent selection, development, and performance management.
• Ensures the team meets performance targets; identifies lower performing associates and offers additional support or training.
• Meets regularly with team members to discuss results, challenges, opportunities for improvement, productivity, and to obtain general feedback; provides 1:1 training as needed.
• Effectively onboards new team members; collaborates closely with associates to ensure success.
• Proactively and consistently provides team status reports to senior leadership.
• Builds high-level system knowledge to instruct associates on processing workflows and automated systems to include Microsoft Office, ClaimConnect, ClaimCenter, OpsNow, DocEx, Cognos, and others as necessary.
• Facilitates implementation of company programs and procedures related to claim operations, encouraging and motivating through change management processes.
• Demonstrates an elevated level of emotional intelligence and superior diplomacy skills; interacts positively and effectively with business partners to share or convey information in response to issues, inquiries, and escalations.
   

Qualifications

• High school diploma required. Associate degree preferred.

• A minimum of 5 years of California workers compensation operations or claims experience is required, including at least 2 years of team management experience.

• Knowledge of or experience completing California benefit notices and mandatory forms is required.

• Must reside within the Pacific Time Zone required.

• Excellent communication skills in both written and verbal form is required.

• Must be able to work with accuracy and speed with a variety of internal and external contacts.

• Must be self-motivated as this is a work-from-home position.
   

This job is non-exempt in California and Washington.

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Salary Range:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.