Outsourcing Program Manager, Compliance

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
The Role
We are seeking an experienced Outsourcing Program Manager to lead and transform our operational outsourcing strategy within the Risk organization. This strategic role combines vendor management expertise with operational excellence to drive quality, efficiency, cost optimization, and program scalability.
You Will

• Design and implement comprehensive outsourcing strategies that improve quality, cost, redundancy, and flexibility
• Develop offshore expansion programs to enhance operational capabilities
• Create capacity planning frameworks to align with our goals
• Promote cost optimization through strategic vendor negotiations and procurement partnerships
• Lead end-to-end vendor relationship management, serving as the primary point of escalation
• Conduct vendor performance reviews, tracking forecasts against actuals
• Establish KPIs to ensure vendor performance aligns with our goals
• Develop staffing augmentation programs in partnership with Compliance teams
• Analyze existing outsourcing programs to identify improvement opportunities
• Design and implement operational efficiency improvements across vendor partnerships
• Create performance dashboards to track program success metrics
• Coordinate cross-functional programs between vendors and internal team members

You Have

• 5+ years of experience managing large-scale outsourcing programs
• Proven experience leading complex, cross-functional projects
• Metrics-driven approach to problem-solving and decision-making
• Exceptional project planning and organizational skills
• Outstanding written and verbal communication skills with high attention to detail
• Demonstrated ability to work independently and collaborate effectively with stakeholders at all levels
• Expert at breaking down complex challenges into actionable solutions

Even Better

• Experience in compliance, Anti-Money Laundering (AML), or payments industry
• Data visualization expertise using modern BI tools
• Project Management Professional (PMP) certification or equivalent
• Experience with offshore vendor management
• Background in risk management or financial services

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$148,700 - $223,100 USD
Zone B:
$138,300 - $207,500 USD
Zone C:
$130,900 - $196,300 USD
Zone D:
$123,400 - $185,200 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.