Order Management Specialist

Roles & Responsibilities

• Own day-to-day post-booking order execution for assigned orders and accounts

• Monitor order progress and identify issues that may impact shipment timing, completion, or client experience

• Maintain accurate order updates across internal systems, including shipment details, estimated ship dates, tracking, serial information, and status changes

• Coordinate with procurement, logistics, warehouse, account teams, and other internal partners to keep orders moving and resolve blockers quickly

• Investigate order discrepancies, missing information, and past-due items and drive follow-up to resolution

• Maintain tracking tools, documentation, and system records with a high degree of accuracy and timeliness

• Communicate order updates, risks, and next steps clearly to internal stakeholders

• Escalate exceptions appropriately and partner cross-functionally to drive material completion

• Support a high-volume environment while balancing urgency, accuracy, and customer impact

• Contribute to process improvement efforts that increase visibility, efficiency, and order quality

Desired Skills & Experience

Entry level or some experience in order management, sales operations, logistics, supply chain, customer operations, or a similar operational role

Experience working in a fast-paced, high-volume environment with competing priorities

Strong attention to detail and ability to maintain accurate records across multiple systems

Proven ability to coordinate across teams and follow issues through to resolution

Strong written and verbal communication skills

Comfort working in ERP, CRM, or order-tracking systems

Ability to analyze order status, identify issues, and take action with limited oversight

Strong organizational skills and a consistent sense of urgency

Experience in the privately held technology industry a plus, but not required