Order Management Associate II

At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:   

• Work in an entrepreneurial and dynamic environment with a chance to make an impact.   
• Develop lasting relationships with great people.   
• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Order Management Associate II

The Order Management Associate II is responsible for processing orders in a timely and accurate manner, setting up new customers, and setting up EDI trading partner information. This role will assist departments such as Planning, Customer Service and Transportation with focus on servicing the customer.

Essential Functions

• Process all orders in a timely and accurate manner. Ensure all exceptions for EDI orders are handled outside the automated process. Validate and resolve any issues that arise for all orders processes which include EDI, Uploading orders and manual entry.
  • EDI – check for order error’s (pricing issues, UOM issues, Terms issues) and resolve them or contact the sales person for assistance
  • Resolve any orders in the error table
  • Resolve any skipped orders – enter new address(s) into system
  • Setup cross reference information
  • Break down multi-truck orders
  • Ensuring any orders that will be co-packed are ran through as drop ship orders and processes are ran accordingly
• Assist in setting up new customers to ensure New Customer projects are completed timely. If these new customer will be ordering through EDI, they will also need to have trading partner and cross reference information set up.
• Support for running various reports and resolving issues on a regular basis or sending them to the appropriate parties for resolution.
  • Pull and resolve all orders that have not progressed to an awaiting shipping status
  • Pull and resolve all orders that are awaiting invoice interface but have holds or pricing issues
  • Pull the partial pallet report send to appropriate parties for resolution
  • Pull picked status report and send to appropriate plants for closure
• Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

• Minimum Qualifications:
  • 2 Years  – Experience in Field
  • 2 Years  – Experience in Position
  • 0 Years  – Experience managing people/projects

                *experience may include a combination of work experience and education

• Preferred Qualifications:
  • 4 Years – Experience in Field
  • 4 Years  – Experience working in Position              
  • 2 Years – Experience managing people/projects

*experience may include a combination of work experience and education

Competencies

• Intermediate knowledge of and experience with Microsoft Word, Excel, and Outlook.
• Basic Accounting skills (equivalent to 1 year college level Accounting course)
• Excellent written and verbal communication skills
• Detail Oriented
• Teamwork Oriented

This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success:

• Lead Like an Owner
  • Makes safety the number one priority
  • Keeps alert for safety issues and escalates immediately
  • Effectively prioritizes tasks based on department goals
  • Shows respect to others and confronts interpersonal issues directly
  • Prioritizes resolution of customer issues effectively
  • Responds promptly and honors commitments to internal and external customers
• InnovACT
  • Makes recommendations to continuously improve policies, methods, procedures, and/or products
  • Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
  • Increases performance through greater efficiency
• Find a Way
  • Seeks to develop technical knowledge through learning from other experts
  • Understands interdepartmental impact of individual decisions and actions
  • Seeks solutions rather than placing blame
• Empowered to be Great
  • Consistently looks for ways to improve one’s self through growth and development opportunities
  • Communicates clearly and promptly up, down, and across
  • Communicates effectively to manage expectations

Education

• Minimum Required: 
  • High School Diploma
  • Associate's Degree in Accounting or Finance or other related field

• Preferred: 
  • Bachelor's Degree in Accounting or Finance or other related field

Certification/License:

• Required:            N/A
• Preferred:           N/A

Foreign Language

• Required:            None Required
• Preferred:           None Required

Typical Compensation Range

Pay Rate Type: Hourly

$23.58 - $31.24 / Hourly

Benefits

https://careers.niagarawater.com/us/en/benefits

* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.