Our People and Workplace Experience team is key to the growth of GOAT Group as the company continues to expand globally. Through our innovative programs and data-driven strategies, the company is committed to building a culture that is inclusive, cooperative and motivating. As a member of this team, you will play an indispensable part in our company's future by matching talent to the right roles as well as cultivating an environment in which all of our employees – across our warehouses, Flight Club retail stores and corporate teams – are able to thrive.

We are looking for a Workplace Experience Associate to join the Workplace Experience team at GOAT Group. The Workplace Experience Associate will demonstrate the ability to excel in a dynamic work environment as part of a growing team. As a part of the Workplace Experience team, you will bring passion for the workplace, enthusiasm for customer-service and a willingness to roll up your sleeves to get the job done!

In this role you will:

• Support the day to day operations of our HQ office under direct guidance and supervision
• Provide the highest level of customer service; be proactive in noticing employee needs
• Provide front desk coverage and support as needed
• Become a subject matter expert regarding property information and neighborhood information
• Data entry, data audits and updates, creating and maintaining physical program materials, developing messaging and answering team member questions
• Assist in identifying and implementing new systems and structures for maximum efficiency
• Exercise autonomous critical thinking to troubleshoot issues as they arise
• Manage guest and employee parking logistics, securing parking permits and passes as needed
• Assist in training of Receptionists, Coordinators, Porters, and Cleaning staff; provide guidance to ensure success and accountability
• Manage all incoming mail and packages, distributing appropriately
• Act as the liaison between the Workplace Experience team and service providers, assisting with the coordination and scheduling of office, vendor, and building activities
• Support the design, planning, and execution of company-wide and location-specific events
• Review and address tickets within agreed-upon timelines and standards, escalating when necessary
• Other duties as assigned

We are looking for:

• 3+ years progressive administrative experience with strong reception/office management/hospitality knowledge or similar position
• Strong interpersonal skills with an ability to interact with external guests, as well as all levels of management internally
• Enthusiasm for a start-up environment with fast-paced changes
• Exceptional planning and problem solving skills, with an acute attention to detail and results oriented mindset
• Exceptionally neat, detail-oriented, organized, punctual and dependable
• Excellent written and verbal communication skills
• Ability to handle sensitive information with utmost confidentiality
• Strong ability to work in a team environment and effectively collaborate with others
• Show initiative in taking action and responding appropriately; must be a self-starter
• Demonstrates a high level of integrity
• Excellent time management and organizational skills, including the ability to prioritize work effectively and ability to multitask
• Able to work overtime as needed

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 30 million members across 170 countries.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

We encourage you to apply even if you feel unsure about whether you meet every single requirement. We look for people who are passionate about what we do, not just those who check off all the boxes.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants.