NEXT is a venture-backed company boldly taking on the challenge of digitizing the $800B freight trucking industry. Our technology is transforming the way shippers and truckers engage and communicate by creating a platform where shippers can instantly find truckers with capacity and have real time tracking updates and transparency with the movement of their freight throughout the entire shipping process.

NEXT was founded by Lidia Yan and Elton Chung with over 20 + years of experience in logistics and technology. We have raised a total of $125M from investors like Sequoia and Brookfield. We have assembled a team with experience from companies such as Airbnb, Uber, Amazon, Snap, Kareo, GoFundMe, CH Robinson and JB Hunt. Come join us as we innovate the transportation industry.

We are experiencing explosive growth! And as our Vice President, Operations, you’ll help us achieve operational excellence by driving NEXT’s customer care strategy and ensuring we have a employee first culture. You’ll simultaneously increase customer and employee satisfaction, while leading day-to-day strategy & execution to help sustain our rapid growth.

What You’ll Do

• Work closely with the Executive team/CEO to create and implement operations processes and policies for the operations team as well as partner with executives on company strategies and company culture
• Work with recruiting to hire mid level managers to manage different lines of services with the Operations team
• Partner with team members to restructure the operations team to reduce overlap between departments according to the new business needs
• Develop SOP and KPI’s for the Ops team
• Grow NEXT Relay program and help streamline Drayage operations and expand Relay program to Oakland terminals
• Increase TL marketplace app usage
• Ensure better coordination between Marketplace, Brokerage and Asset departments
• Increase asset usage efficiency and company driver productivityI
• Increase on-time pickup and delivery, and reduce service failureIncrease shipper and carrier retention rate
• Support sales team to on-board enterprise shippers
• Connect NEXT operating systems with Trapac’s system

What You'll Need to Have

• 10+ years experience in Ops, including start-up and tech environments
• Bachelor’s Degree in Business, Finance, or a related discipline, Master’s degree preferred
• Experience building, coaching and training large teams in a dynamic environment, managing an operations team over 100 people, including call center reps
• Previous experiences with both early and growth stage companies
• Obsession with process and quality control
• Ability to identify top-tier talent that consistently raises the bar of excellence
• Ability to leverage complex data to identify trends and drive strategic decisions
• Demonstrated ability to develop a strategic plan to meet key business objectives/metrics
• Proven analytical, problem solving, and process improvement ability
• Proven ability to define performance measures directly related to business and hold people accountable

What We Offer

• Competitive base salary, bonus + equity
• Full medical, dental and vision benefits 401k w/ company match
• Vacation and Holidays
• Dog friendly office
• Explosive career growth

NEXT is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected].

To all recruitment agencies: NEXT does not accept agency resumes. Please do not forward resumes to our jobs alias, NEXT employees or any other organization location. NEXT is not responsible for any fees related to unsolicited resumes.