Vice President, Implementation/Professional Services at AuditBoard

| Greater LA Area
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Title: Vice President, Implementation/Professional Services

Reports To: Chief Customer Officer


Who We Are

AuditBoard is a high-growth SaaS company in the financial technology space that is transforming the way organizations manage critical risk, audit and compliance initiatives. We believe in empowering enterprises to manage and control risk so that their businesses are able to thrive.

Designed by former chief audit executives, our enterprise cloud platform is purpose-built to automate and streamline activities in ways that align with how our thousands of users think and act daily. Clients range from pre-IPO organizations to Fortune 5,000 companies, including leading organizations such as CapitalOne, Walmart, eBay, TripAdvisor, Pepsi, Intel, Lowes, Microsoft, Humana, Lululemon Athletica, and WeWork, among thousands of others.

Who We Are Looking For

The Vice President, Implementation/Professional Services will serve as a strategic business partner to support our clients in ensuring successful migration of their existing processes into the AuditBoard platform.  This leader will actively contribute to the implementation strategy by providing subject matter expertise and insights and will closely collaborate with AuditBoard’s Onboarding and Customer Success organization, Cross-Functional teams, as well as Executive Leadership, to develop an effective, strong, and positive implementation experience with clients.

Responsibilities

  • Lead successful delivery of highly visible implementation projects and act as the executive sponsor and point of escalation for delivery engagements
  • Develop and manage a territory plan and personalised account plans for strategic customers, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver Success Cloud YOY revenue growth
  • Manage a team of Onboarding/Implementation people managers
  • Engage customers, especially C-Level, that positions AuditBoard and yourself as a long-term trusted advisor
  • Expand capacity by managing executive relationships with certified implementation partners (ie-Deloitte, Protiviti, RSM, etc) to deliver throughput and quality customer projects that are timely and margin-neutral or better.
  • Inspire people to do the best work of their careers, being a multiplier, amplifying the capability of the people around you, continuing to provide an inclusive workplace
  • Be recognized as a valuable and trusted advisor by our customers and AuditBoard cross-functional teams and continue to build the reputation for excellence in professional services
  • Collaborate with Marketing and Sales teams and the wider AuditBoard business to shape solutions including hands-on deal involvement in large sales pursuits that will accelerate value for our customers
  • Work with Salesforce Enablement, Learning and Development teams on ongoing professional development and skill development programs for all team members
  • Work with recruiting teams on inclusive sourcing, recruiting and hiring of talented, high potential professionals.
  • Contribute to innovating and developing new and existing service offerings in partnership with Product teams
  • Continually improve governance, quality assurance, efficiency and oversight of all implementations and manage delivery escalations to resolution
  • Continually improve repeatable processes that drive sustainable customer value and satisfaction and predictability of revenue
  • Continually develop best in class deployment processes and KPI reporting

 Qualifications

  • 10+ years in a Professional Services leadership roles. Experience with CRM and SaaS platforms desirable
  • Experience managing professional services delivery for a product company (SaaS preferred), strategic consulting firm or large scale system integrator
  • An entrepreneurial growth mindset and a passion for business.
  • A successful track record of working effectively in a highly matrixed and fast-growing organization
  • A passion and belief in the unique value of Professional Services in a Cloud Software company
  • A demonstrated track record in identifying and developing leaders and leading large, high-performing teams
  • The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success
  • The ability to mobilize and inspire a diverse and geographically dispersed professional services team to drive successful business outcomes for the customer
  • The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders
  • A demonstrated track record in engaging C-Suite level professionals
  • Proven track record of growing a business. Developing a strong strategy & competitive advantage and consistently hitting delivery milestones, financial targets, and customer satisfaction goals
  • Ability to strategically travel as business returns to normal post Covid
  • Financial industry experience a plus, but not required

Why You’ll Love Life at AuditBoard

  • Free daily catered lunches
  • Stock options
  • Unlimited snacks and beverages in our kitchen
  • Free gym membership
  • Medical, dental, and vision coverage for full-time employees
  • 3 weeks of Paid Time Off and 10 holidays per year
  • 401k to save for your future
  • Fun company and team outings - Work Hard Play Hard!

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Technology we use

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Location

El Segundo and Cerritos offices to attract talent from both LA and Orange County. Offering flexibility and decrease frustrating commutes.

An Insider's view of AuditBoard

What are some social events your company does?

AuditBoard has a culture committee that holds regular social events. Outdoor activities, charities, and happy hour are regularly planned. But also -- the Product team collaborates separately with Engineering, Design and QA to hold team events that are offsite and hilariously fun. Some examples are a trip to the mountains, escape rooms, and Knotts.

Mitch

Director of Product Management

What projects are you most excited about?

The two upcoming projects I'm most excited about are our Slack integration and the development of a public 3rd party developer API. With the release of both of these new initiatives, we'll be giving auditors and developers more powerful ways to interact with our platform.

Josh

Software Engineer

What makes someone successful on your team?

To be successful as a designer at AuditBoard, you need to be eager to learn and collaborate. Since our products focus on an industry that lacks great design, we love designers who can solve complex problems within a given system and be an advocate for the users.

Mac

Sr. Visual Designer

What unique initiatives do you have that encourage innovation?

We focus on the following to drive innovation:
- Engage and empower the entire team
- Hire for and build our culture around mentorship and letting the best ideas rise
- Intense focus on the customer and discovering/solving their problems

Hayes

Senior VP of Engineering

How do your team's ideas influence the company's direction?

As part of the Implementation Team, we hear directly from our customers what their needs are, what's working well and what could be improved. We understand their requirements and take that back to Engineering and/or Product to see what the best solution is. Customer feedback definitely plays a role in how we prioritize new releases and features.

Leann

Manager of Implementation

What are AuditBoard Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Culture Committee, Women at AuditBoard and Allies
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
When we are back in the office, we provide free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Game Room
Ping Pong. All-day, every day.
Stocked Kitchen
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Fitness Subsidies
Free gym membership
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
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