Universal City, CA

Vice President, Direct-to-Consumer, Technical Operations (Greater LA Area, CA)

| Greater LA Area
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Company Description
NBCUniversal is one of the world's leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. It is the policy of NBCUniversal and NBCUniversal's affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status, or other characteristics protected by law.
Job Description
The Vice President of Direct-to-Consumer, Technical Operations will be responsible for leading and delivering technology solutions and operational support for the Direct-to-Consumer businesses within the TV & Streaming division. The candidate will be responsible for aligning technology strategy with the Direct-to-Consumer business priorities. They will oversee service delivery, program delivery, and application/infrastructure operational support - representing services across the NBCUniversal Operations & Technology division.
This role will be the primary Business Engagement Leader and strategic partner for the Direct-to-Consumer business stakeholders. There is a requirement for strong integration across multiple executive business partners and senior leadership. They will need to communicate effectively at all levels, manage risk and issue mitigation, and oversee multi-year strategic planning and roadmap alignment.
They will own the delivery of IT solutions and operational support inclusive of discovery, scope, defining project phases and budget for initial build & on-going support, vendor selection and working with Product, Engineering and Architecture peer groups across Technology & Operations. This role is also responsible to establish & own the support team for on-going post go-live support & solution improvements.
Responsibilities include, but are not limited to:
  • Partner with business leaders across Direct-to-Consumer to identify technology needs and develop technical strategies, inclusive of process analysis, internal IT assessments, competitor benchmarking, and industry technology offerings.
  • Lead Technology & Operations team aligned to Direct-to-Consumer businesses representing all services across Operations & Technology.
  • Own the Technology & Operations operating budget and LRP planning in support of and aligned with Direct-to-Consumer business priorities.
  • Manage delivery of programs across all key stakeholders in conjunction with peer Product, Engineering and Architecture groups as well as third-party vendors where applicable.
  • Closely manage communications and expectations across all groups.
  • Establish productive relationships with peer CIO and CTO teams and serve as liaison for delivery of solutions and services across the Entertainment Content & Networks divisions.
  • Collaborate with Workplace Services team aligned to Entertainment Content & Networks customers to maximize end-user capabilities and incident response service levels.
  • Provide oversight on delivery of application and infrastructure services that directly impact day-to-day activities for internal departments and their customers.
  • Provide hands-on direction and leadership in analyzing and resolving operational challenges related to the Entertainment Content & Networks application portfolio.
  • Act as a change agent by anticipating technology opportunities, proposing viable solutions, and enabling process/technical innovation.
  • Partner with business teams to document processes/workflows, identify technology requirements/enhancements, track issues, prioritize/schedule deliverables, and validate implementations.
  • Lead project management, business analysis, and application testing activities for assigned technology initiatives; and drive project execution by consistently working across relevant application, infrastructure, external vendor, and business teams.
  • Research new technologies, evaluate usefulness for the business, determine compatibility with NBCUniversal infrastructure, assess compliance with NBCUniversal policies, and develop integration strategies.

Required Qualifications:
  • 10 + years' experience leading teams delivering & supporting technology services.
  • Proven experience in support of Direct-to-Consumer initiatives.
  • Experience with both vendor-managed and non-vendor-managed solutions and third-party team resources.

Additional Information
Desired Qualifications:
  • Collaborative team player accustomed to working within and across groups
  • Organized and detail-oriented with ability to manage own work as well as track the activities of others.
  • Ability to manage through competing/conflicting requests and obtain consensus.
  • Ability to overcome obstacles and develop resolutions to complex problems.
  • Ability to translate business process needs into clear technical requirements.
  • Ability to influence internal and external team members without direct reporting authority.
  • Strong written and verbal communication skills with ability to relate complex information to both technical and non-technical audiences.
  • Strong interpersonal and leadership skills.
  • Demonstrates self-initiative and working independently with little supervision.
  • Excellent project management & leadership skills with demonstrated planning & organization capabilities.
  • Strong character exhibiting company core values: Integrity, Creativity, Teamwork, Pioneering Spirit, Ownership.
  • Experience within the Media & Entertainment industry Preferred.
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Where we are

100 Universal City Plaza, Universal City, CA

Technology we use

  • Engineering
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What are NBCUniversal Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of NBCUniversal

What’s the vibe like in the office?

Exciting! We all pass the vibe check! Great conversations between all levels regardless of role or title.


Scrum Lead, Operations & Technology

What kinds of technical challenges do you and your team face?

We have multiple projects that are complex and require a good coordination of resources from multiple teams. While this is challenging, I have to give kudos to every member of our team that works very hard on these projects while working on day-to-day troubleshooting tasks.


Principal Site Reliability Engineer, Operations & Technology

How has your career grown since starting at the company?

I started at NBCU as a QA Analyst, testing the NBC Sports App on multiple Platforms, and in 2019, I was promoted to Sr. QA. During my time on this team, I supported Monday Night Football, 2 Superbowls and 4 Olympic Games (and even won an Emmy for the Rio Olympics in 2016!) In Feb of 2022, I moved to Peacock OneApp and I was promoted to manager.


Manager, Quality Assurance, Peacock

What unique initiatives do you have that encourage innovation?

I encourage my team to do research and approach their tasks from different perspectives. I reward success, but I also remind them that failure is a great learning experience.


Engineering Manager, Peacock TV

What are some social events your company does?

Our Employee Resource Groups have hosted such a variety of events, both virtually and in-person. I’ve had a chance to attend paint nights, pumpkin carving, one-on-one speed networking dates with other women in tech, movie premiere events and learning about different cultures/cuisines in celebration of AAPI month! There’s always something going on!


Software Engineer, Operations & Technology

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