US Operations Coordinator at iHerb

| Pasadena
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Job Summary:

The US Operations Coordinator will manage ocean freight forwarding, import customs clearance, and domestic trucking activities. This position is responsible for coordinating daily transportation services for domestics and international shipments. The team member will operate in a rapidly expanding, high energy and fast pace environment.

Job Expectations:

  • Supports Global Logistics US Operations Supervisor in managing activities with ocean freight forwarders, customs brokers, trucking companies, ground operations, warehouse operations and Global Freight Forwarding Specialists
  • Schedules and monitors transportation-related activities, including ocean bookings, vessel schedules, and domestic pickups/deliveries daily
  • Ensure all import documents are passed on to the customs broker in timely manner
  • Works with various internal and external parties while managing international export schedules
  • Ensures correct, on time, undamaged and low-cost shipping requirements are met for inbound and outbound shipments
  • Maintains adequate driver coverage when required for weekdays, weekends and holidays
  • Reports any discrepancies and delays while working with various freight forwarders and freight brokers and trucking companies to ensure on-time arrival
  • Keeping record of trucking companies KPI
  • Develop and maintain reliable carriers for timely performance
  • Maintains knowledge of freight forwarding and domestics trucking regulations
  • Suggest and implement corrective actions accordingly, as issues arise
  • Prepare accurate shipping reports for upper management daily
  • Identifies opportunities to enhance Global Logistics US Operations practices and implements consistent processes across the organization
  • Perform other tasks and projects as assigned by the US Operations Supervisor

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills, and Abilities:

Required:

  • Excellent verbal and written communication skills
  • Proficient in software skills, including Word and Excel
  • Ability to work with little supervision and track multiple processes
  • Outstanding organizational and coordination abilities
  • Detail oriented: attention to accuracy in this role is vital
  • Must have a very strong sense of responsibility for completing tasks and achieving goals
  • Ability to apply knowledge of quality; resolve practical operational problems and deal with a variety of situations in a high pressure environment
  • Ability to self-motivate, work as a team player, and work in a fast paced environment
  • Continuous improvement minded

Equipment Knowledge:

  • Strong computer skills, proficient with (MS Office; Word, Excel, PowerPoint)
  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

  • Generally requires a minimum of one year or more in logistics industry
  • Understanding of business processes and operational workflows
  • Understanding of logistics related terminology
  • Bilingual abilities are a plus

Education Requirements:

  • Bachelor’s Degree in Business or related field preferred, or a combination of education and equivalent work experience.

Please Note: At this time we are not offering any employer-sponsored work authorization. ​

#LI-RM1

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • AsanaManagement
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Location

Pasadena is known for its charm, sophistication and the best night life this side of LA! Tech is in Irvine, one of America's best places to live!

An Insider's view of iHerb

What's something quirky about your company?

“Everyone is really different, nice and cool to be around. People are comfortable to be themselves, which is not common.”

Chris

Software Development Engineer I (SCS)

What's the biggest problem your team is solving?

“Most of the challenges stem from the extreme growth of the company in addition to keeping up with the technological advances in the market. We migrate and change quickly to adapt, which is the fun part because we are continuously learning.”

Alina

Senior Software Development Engineer (SCS)

What makes someone successful on your team?

"A top performer on my team is really exceptional at a few things above and beyond the skills to do their work. Building relationships, adapting to the environment as it changes, and acting with urgency are these key abilities that enable them to achieve rapid growth in their career at iHerb."

Sara

Product Manager

How do you empower your team to be more creative?

"More so than empowering individuals, you have to hire the right people, trust them and let them do what they are good at.”

Al

Director of Software Development & Platform (SCS)

What makes someone successful on your team?

"Collaboration, feedback and creative freedom contribute to our team's success. Collaborating and receiving feedback ensures the content of our projects is accurate and effective. We are also given the freedom to approach our projects however we see fit — this flexibility allows us to create learning materials that are engaging and interesting."

Nina

Curriculum Developer

What are iHerb Perks + Benefits

iHerb Benefits Overview

Perks include snack and beverage stations, on-site gym, video arcade room, sand volleyball court, team happy hour and networking events and more. iHerb is dedicated to providing comprehensive medical, dental and vision plans by contributing up to 80% of the monthly costs associated.

Culture
Volunteer in local community
iHerb is committed to helping great causes here at home and around the world. We partners with organizations like the Boys and Girls Club, Susan G Komen, Ronald McDonald House, Exceed, etc...
Partners with Nonprofits
Worldwide, we’ve donated over $5 million. iHerb facilitates two schools in Cambodia in addition to supporting the Cambodian Children's Fund and New Hope Cambodia in support of children's education.
Friends outside of work
Eat lunch together
Intracompany committees
iHerb's iFit and iFocus teams are dedicated to organizing company events in addition to creating wellness programs and initiatives. The overall health and wellness of our team members is priority!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
iHerb Team Members can contribute up to $2700 annually to their FSA.
Disability Insurance
iHerb offers both short and long term disability coverage for its Team Members.
Dental Benefits
iHerb contributes 75% of the monthly costs associated with Cigna DHMO or Cigna DPPO dental plans.
Vision Benefits
Health Insurance Benefits
Starting in 2021, iHerb will cover 100% of the monthly costs associated with Blue Shield's health plans. Through the end of 2020, iHerb contributes up to 80% of the associated costs.
Life Insurance
iHerb provides all full-time Team Members with a 100% company-paid $50,000.00 Life/AD&D policy. In addition, Team Members have the option to elect additional Life/AD&D coverage plans.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
iHerb's team fitness initiatives include in-office yoga and in-office fitness classes.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
iHerb contributes a 100% match up to 4% of the Team Member's election.
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
iHerb provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
iHerb invites employees and their family members to attend a local minor league baseball game every summer.
Vacation & Time Off Benefits
Generous PTO
iHerb employees receive up to 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
iHerb hosts company outings throughout the year (varies by location).
Game Room
Our game room includes Ping Pong, Foosball and Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion .
Parking
We offer employees Paid on-site garage parking for our Pasadena location and free parking for our Irvine location.
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
iHerb offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
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