At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in. We’re seeking a Technical Support Level 3 staff whose responsibilities will include taking Tier 2 Technical and Product Support ticket escalations, helping clients resolve more serious issues, log/track/troubleshoot bugs. Working with vendors to ensure our software is up and running.

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. 

What You Will Do

• Ability to analyze complex data and develop innovative recommendations and solutions
• Ability to take ownership of escalated client issues
• Excellent planning, organizing, and project management skills
• Excellent verbal, written and presentation skills
• Strong customer, quality and results orientation
• Ability to interact effectively at all levels and across diverse cultures
• Ability to be an effective team member and manage various projects
• Ability to assist in facilitating progressive change
• Ability to coach and train colleagues effectively
• Self Starter takes initiative to do whatever it takes to achieve objectives

Who You Are

• Bachelor’s Degree (preferred) and 5 year(s) progressively responsible, related experience.
• 5+ years of advanced networking and technical support experience 
• 3+ years of VOIP experience (SaaS VOIP preferred)
• 5+ years of Hardware and Software troubleshooting experience
• 3+ years of SaaS troubleshooting experience in a Tier 2 capacity (console debugging, data analysis, root cause analysis, etc.)
• 2+ years of call center or dialer software experience

Work Perks Worth the Hype

• Competitive compensation package 
• Medical, dental, and vision insurance 
• 401 (k) employer match program 
• Gym membership reimbursement 
• A team of highly experienced colleagues 
• Casual office environment
• Fully stocked kitchen (vegetarian-friendly) 
• Uber Eats gift cards
• Monthly Massages
• Your birthday off