Technical Support Engineer

| Greater LA Area
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As a Technical Support Engineer at Miro, your role will be to ensure that our customers have the best experience possible. This person will be directly responsible for keeping Miro’s customers happy and productive, and will spend time writing technical texts like manuals and instructions for users and the team. This person will be responsible for identifying and raising awareness around inefficient processes and workflows and work towards implementing resolutions.

What you’ll do
  • Explain product features and resolve customer service issues according to company standards.
  • Identify, reproduce, and document bugs for the engineering team.
  • Assist the team in reproducing bugs and reproduce bugs surfaced by users.
  • Write clear instructions for the team and users.
  • Communicate and coordinate with internal departments.
  • Perform special projects associated with Customer Support.
What you’ll need
  • Bachelor degree in computer science, mathematics or physics.
  • Basic knowledge of programming (HTML, CSS, Javascript, Java).
  • An understanding of client-to-server interaction.
  • Experience with Chrome Developer Tools/Firebug.
  • Time management.
  • Quick learner, self-motivated, ambitious and detailed-oriented.
  • Excellent communication skills and high-stress tolerance.
  • Attention to detail and accuracy.
  • Teamwork.
What’s in it for you
  • Excellent health benefits that include medical, dental and vision.
  • Flexible time off.
  • Snack and drinks provided.
  • Brand new office coming soon.
  • Team outings and collaboration.
About Miro

Miro (formerly RealtimeBoard) is a leading visual collaboration platform for cross-functional teams in organizations of all sizes. Over 2 million managers, designers, agile coaches, marketers, and other professionals collaborate, visualize and collect ideas and share their work using our product. We have 8000+ paying customers from the world's most successful and innovative companies, including teams inside Netflix, Twitter, Skyscanner, Qlik, Upwork, Expedia, Spotify, eBay, Cisco, Sapient, Geometry, Unbounce, Autodesk, PwC, Deloitte and others.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

Location

Miro is situated in the trendy area of the Arts District filled with plenty of places to eat and explore.

An Insider's view of Miro

How do you collaborate with other teams in the company?

The main way we communicate is through Slack and, of course, Miro. We use our own tool extensively from product design to collaborating around account strategies. GSuite is also utilized.

Matt

User Education Manager

How has your career grown since starting at the company?

My career has grown exponentially after joining Miro. I’ve had the opportunity to travel overseas to meet, learn and work side by side with some of the most passionate people in the tech industry. Their focus on passion, commitment, desire to learn and get better have created an inner motivation to bring my A+ game day in and day out.

Stephen

Lead, Sales Operations

What projects are you most excited about?

I'm excited about building a large community of Miro users and potential users where we can exchange ideas, learn from each others successes and failures and transform our world one infinite canvas at a time.

Brittni

Community Marketing Manager

What are Miro Perks + Benefits

Culture
Volunteer in local community
Miro volunteers in our local community once a quarter and our most recent activities have included beach cleanups and preparing hygiene kits for the homeless population
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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