About Nextbite

Nextbite’s mission is to become a trusted partner to restaurants everywhere, offering products and services that help restaurants adapt to changing consumer trends and technology. We pride ourselves in building a team of world-class thinkers and innovators to revolutionize the restaurant industry, empowering our customers to tap into new markets.

Nextbite's leading restaurant technology solution, Ordermark, helps restaurants and virtual kitchens aggregate mobile orders across all the major online ordering service providers into a single dashboard and printer. Paired with this technology, Nextbite serves the fast-growing food on-demand revolution by empowering existing restaurants everywhere to serve more customers and earn more revenue. Nextbite creates delivery-only restaurant concepts with high-quality, chef-inspired menus available through delivery apps. This combined offering helps restaurants increase efficiency and grow profits, creating successful food service across the country.

By joining Nextbite you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry.

*Nextbite has implemented a COVID-19 vaccine policy that all staff will be required to follow (with or without reasonable accommodations) in order to perform any in-person job functions or attend any in-person team events. If you have any questions on this policy, we will connect you with the appropriate People Ops team member for answers as we engage in the interview process.

About the role

Ordermark is searching for a Technical Escalation Specialist who will be responsible for identifying and prioritizing trending issues and urgent communications, SOS alerts, based on information from Tier 1 and Tier 2 Support Representatives, liaisoning with Product and Engineering. The role requires an individual who can understand the technical aspect of Ordermark products and simplify as needed to resolve and provide understanding for departments outside of Engineers and Product. This is a great opportunity for someone who is looking to grow their career in Product or Engineering, with a strong background in the tech space. If you're a great communicator with an analytical mindset who likes to build something better every day, this may be the role for you!

Please note, while this is a remote-first role, we are only hiring candidates who live in the following states: AZ, CA, CO, FL, GA, IL, IN, KS, KY, MI, NC, NJ, NV, NY, OH, OK, PA, TN, TX, UT, VA, WA, WI.

The impact you will have:

• Resolve technical issues from Tier 1, Tier 2, Supervisor & Manager escalation paths
• Identify and prioritize trending issues and highlight these to the Training Manager, as well as VP of Product for inclusion on the Support page of the website to ensure we are tackling the most high-impact issues and decreasing volume of escalations for common issues)
• Work directly with the Engineering team and others to further escalate issues, while learning from this team to be able to resolve them independently in the future

What you bring to the role:

• At least two years of experience in a technical support role, particularly hardware and/or software
• Background in a client-facing support position
• Strong technical acumen
• Experience at a tech startup highly preferred
• Impeccable attention to detail. Tell us your favorite food in your application
• Top-notch communication skills
• Weekend availability: this person will work either Tuesday-Saturday or Wednesday-Sunday, depending on business need, with the potential to move to Monday-Friday at a later date.

What we offer:

• A team that has transitioned to remote work impressively and remains highly collaborative and connected
• Excellent growth opportunity and stock options for all full-time employees
• Medical, dental, and vision (eligible on 1st of the month following start date)
• Unlimited access to dedicated CFP through Origin for 1:1 assistance with financial planning (may include your partner!)
• Unlimited PTO for full-time salaried employees and paid company holidays for all full-time employees
• 401k with company match (eligible on 1st of the month following start date)
• $60/month reimbursement for online-ordered meals
• $250 annual reimbursement for work from home needs for all non-kitchen full-time employees
• Bonusly - a team recognition platform with fun rewards
• We pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, high initiative, energy, and passion.

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Nextbite participated in Techstars, Boulder in Spring 2018, and has raised $150 million. We are headquartered in Los Angeles, and are looking to significantly grow our team while continuing to reach restaurants and consumers across the country.

Our team is made up of people from diverse backgrounds, collaborating daily across time zones. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions.

Thank you for your interest in Nextbite - we’re reviewing impressive candidates every day, and will do our best to reach out to you as quickly as possible!