Sr. Loan Servicing Specialist
Join the Loan Operations team and be a key part of the growth at Happy Money!
About the Job
- Review and prepare Excel based reports – weekly, monthly, annually
- Validate monthly loan modification portfolio
- Serve as liaison with in-house engineers and third-party loan servicing system contact, to address and help trouble-shoot problems, as well as advise of areas for improvement
- Weekly review of and reply to credit disputes
- Respond to escalated member inquiries
- Bachelor’s degree preferred
- Three plus years of experience in Loan Operations or Loan Servicing
- Exhibit flexibility, must be able to regularly adapt to new processes
- Detail oriented, high level of accuracy
- Must be able to work effectively without supervision
- Extremely comfortable with computers and high aptitude for learning new systems
- Strong typing and written communication skills
- Extremely strong Microsoft Office skills, experience with Excel and Google Sheets
About Happy Money
At Happy Money, we’re focused on working with everyone’s best interest in mind. We believe in taking care of our employees, eating great food, having a sense of humor, getting things done, and always putting the customer first (except in this list).
At Happy Money, we’re always working on making big changes in consumer financial services, and big changes take big efforts. We need team players, innovators, and leaders who will work hard to help us build and grow.
Perks & Benefits
- Rich medical benefits offering, some paid 100% by Happy Money!
- Flexible vacation policy
- All the single-origin, micro-batch roasted coffee you can drink (or tea if that’s your thing)
- Craft Beer Thursdays – we love to mingle and enjoy great brews!