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Sr. IT Help Desk Support Technician

| Greater LA Area
Core Digital Media, is seeking a Sr. IT Helpdesk Support Technician to join its Office Systems team. Core Digital Media is made up of LowerMyBills.com and ClassesUSA.com, leaders in online marketing and the lead generation space. The candidate will be a key player in supporting and enhancing windows based installations. We are looking for a pro-active, self-motivated and hands-on individual who likes to work in a fun and collaborative environment and exemplifies a “can-do” attitude towards learning new skills.
Job Description:
The ideal candidate will be a senior level desktop support technician that will support multiple departments, Windows platforms, and 100+ users. Candidate must have excellent communication skills and strong troubleshooting abilities.


  • 5+ years of experience working in a corporate environment supporting Microsoft technologies.
  • 5+ years of experience & expertise installing & administering Microsoft Windows.
  • Strong knowledge of Windows Server 2008 R2 or higher operating systems including WSUS and MDT
  • Experience with Windows Imaging and Provisioning
  • Strong knowledge of Active Directory, Group Policy, TCP/IP, DNS & DHCP.
  • Experience administering Microsoft Exchange accounts.
  • Experience with Cisco Unified Communication VoIP telephony and Unified Messaging administration.
  • Security and compliance minded individual subscribing to least privilege and best practice methods required
  • Strong knowledge of both physical & virtual environments with VMWare.
  • Strong documentation skills for all systems and processes.
  • Experience with enterprise backup and recovery processes is a plus.
  • Experience using Enterprise Helpdesk Management suites
  • Experience with remote system administration and troubleshooting
  • Experience supporting various video and teleconferencing systems

Strongly Recommended

  • Knowledge of Ironmail Email spam configuration a plus
  • Knowledge of SQL/Server configuration and management is a plus
  • Mac OS experience a plus
  • Microsoft Dynamics Great Plains experience is a plus
  • Basic knowledge of Cisco network administration a plus
  • Knowledge of Cisco Prime Infrastructure for Wi-Fi administration a plus
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • NodeLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • HibernateFrameworks
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • TeradataDatabases
    • KafkaDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TableauAnalytics
    • R StudioAnalytics
    • MicrostrategyAnalytics
    • PythonAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • After EffectsDesign
    • DreamweaverDesign
    • PremiereDesign
    • Adobe AnimateDesign
    • Adobe XDDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • Microsoft DynamicsCRM


We are located in West Los Angeles in the heart of Silicon Beach.

An Insider's view of Core Digital Media

What’s the vibe like in the office?

CDM is unique in that it exists in a competitive, fast-paced, ever-changing industry and still maintains its collaborative, nurturing community spirit. People are encouraged to think creatively and take risks; the result is a group of people invested in and energized by the work they do.

Chelsea Fusco

Social Marketing Manager

What makes someone successful on your team?

The most successful people are flexible and open to new ideas. Our industry, and even our individual roles, are constantly changing, so an ability to adapt and pick up on new clients, new processes, and new company goals is essential. Successful teammates are constantly pushing themselves to do better and think of innovative ideas.

Tamara Newman

Campaign Manager

What projects are you most excited about?

We are excited to be moving towards a micro services architecture which will allow us to create modular applications which are easier to build, maintain and deploy. We are re-architecting our front end to utilize newer UI frameworks. We are working on encrypting sensitive consumer data. We are also working on making our applications cloud ready.

Deepak Vashishtha

Sr. Director of Software Engineering

What are Core Digital Media Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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