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Core Digital Media
Core Digital Media empowers you to make smart financial decisions related to life's biggest moments
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Sr. IT Help Desk Support Technician

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Core Digital Media, is seeking a Sr. IT Helpdesk Support Technician to join its Office Systems team. Core Digital Media is made up of LowerMyBills.com and ClassesUSA.com, leaders in online marketing and the lead generation space. The candidate will be a key player in supporting and enhancing windows based installations. We are looking for a pro-active, self-motivated and hands-on individual who likes to work in a fun and collaborative environment and exemplifies a “can-do” attitude towards learning new skills.

 

Job Description:

The ideal candidate will be a senior level desktop support technician that will support multiple departments, Windows platforms, and 100+ users. Candidate must have excellent communication skills and strong troubleshooting abilities.

Must-haves

  • 5+ years of experience working in a corporate environment supporting Microsoft technologies.
  • 5+ years of experience & expertise installing & administering Microsoft Windows.
  • Strong knowledge of Windows Server 2008 R2 or higher operating systems including WSUS and MDT
  • Experience with Windows Imaging and Provisioning
  • Strong knowledge of Active Directory, Group Policy, TCP/IP, DNS & DHCP.
  • Experience administering Microsoft Exchange accounts.
  • Experience with Cisco Unified Communication VoIP telephony and Unified Messaging administration.
  • Security and compliance minded individual subscribing to least privilege and best practice methods required
  • Strong knowledge of both physical & virtual environments with VMWare.
  • Strong documentation skills for all systems and processes.
  • Experience with enterprise backup and recovery processes is a plus.
  • Experience using Enterprise Helpdesk Management suites
  • Experience with remote system administration and troubleshooting
  • Experience supporting various video and teleconferencing systems

Strongly Recommended

  • Knowledge of Ironmail Email spam configuration a plus
  • Knowledge of SQL/Server configuration and management is a plus
  • Mac OS experience a plus
  • Microsoft Dynamics Great Plains experience is a plus
  • Basic knowledge of Cisco network administration a plus
  • Knowledge of Cisco Prime Infrastructure for Wi-Fi administration a plus
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Nicole Zagurski
People Business Partner
WELLNESS TAKES CENTER STAGE
Mental health in mind
An emphasis on work-life balance makes CDM a more fulfilling place to work, Zagurski said. Team members get a mental health day per quarter and are encouraged to work flexibly based on their schedules. Employees recently got a “treat yo self” afternoon off to enjoy a sponsored self-care activity (from spa packages to puzzles). Other initiatives like “no-meeting Fridays” also help fight burnout.
An emphasis on work-life balance makes CDM a more fulfilling place to work, Zagurski said. Team members get a mental health day per quarter and are encouraged to work flexibly based on their schedules. Employees recently got a “treat yo self” afternoon off to enjoy a sponsored self-care activity (from spa packages to puzzles). Other initiatives like “no-meeting Fridays” also help fight burnout.
Being ‘people-first’ isn’t just a tagline — it’s a way of life for our leadership team.
Nicole Zagurski
People Business Partner
Patrick Wong
Sr. Manager, Online Marketing
ROOM TO GROW
Upskilling encouraged
One of CDM's core values, “driven to win,” describes how Wong succeeded in his 6-year tenure. CDM develops talent from within, he said, and each leader on his team started as an individual contributor. Wong has been able to level-up through one-on-ones with leaders, tailored training and visits with business partners like Facebook to learn about new products and attend workshops.
One of CDM's core values, “driven to win,” describes how Wong succeeded in his 6-year tenure. CDM develops talent from within, he said, and each leader on his team started as an individual contributor. Wong has been able to level-up through one-on-ones with leaders, tailored training and visits with business partners like Facebook to learn about new products and attend workshops.
Skilled and ambitious team members are always given the chance to take on more challenges.
Patrick Wong
Sr. Manager, Online Marketing
Jason Simpson
Senior Software Release Engineer
A PEOPLE-FIRST CULTURE
Working better, together
Another company value? “Collaboration.” For Simpson, it describes how employees are encouraged to be vocal about ideas that are important to them — even if they aren't implemented. While the team collaborates on topics like adopting new tech, they also come together to have fun and give back to the community. Simpson and other team members volunteer at schools by making toys and painting and cleaning the grounds.
Another company value? “Collaboration.” For Simpson, it describes how employees are encouraged to be vocal about ideas that are important to them — even if they aren't implemented. While the team collaborates on topics like adopting new tech, they also come together to have fun and give back to the community. Simpson and other team members volunteer at schools by making toys and painting and cleaning the grounds.
The culture is so friendly and welcoming that by the time you start, most of the company will know your name and your team in anticipation of your arrival.
Jason Simpson
Senior Software Release Engineer

What are Core Digital Media Perks + Benefits

Core Digital Media Benefits Overview

Core Digital Media provides its team members a comprehensive benefits package that includes medical, dental and vision coverage, 401K matching (we match 100% up to 3% of your contribution), Team Member Stock Purchase Plan, annual bonuses, unlimited PTO plan, in-office yoga and HIIT classes, in-office massages, lunch provided twice per week, healthy snack options, beer on tap and much, much more.

Culture
Volunteer in local community
Core Digital Media believes in giving back to the community where we live and work. We participate in a variety of charity efforts such as LA Food Bank, Wounded Warriors Project, Angel Tree Toy Drive
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Summer hours
Employee awards
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
We match 100% up to 3% of the employee's contribution with a 4 year vesting period
Employee stock purchase plan
Performance bonus
CDM's performance bonuses are paid quarterly or annually depending on the role you are in. We also give quarterly awards to those nominated by leadership as well as their peers
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
We offer 10 paid holidays
Paid sick days
Flexible time off
Office Perks
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
We bring in lunch on Wednesdays and breakfast every Thursday morning
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
View full list of perks + benefits
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