ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people-a fact that's reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.
ZS's Program Management Office provides planning, delivery, and governance expertise to a wide range of clients and internal stakeholders. Our global organization is comprised of team-oriented, pragmatic, and results-driven people who thrive on solving challenging problems and driving the implementation of critical solutions. Our people come from diverse backgrounds, but share a passion for ensuring successful delivery of planned outcomes for our customers - both external clients as well as internal practice areas and industry verticals.
Strategy and Operations Lead
The Strategy and Operations Lead serves as the Chief of Staff for either a large client account team, or an internal practice area or industry vertical. This function is part of the Program Management Office, and provides focused leadership for portfolio management, special projects, and/or governance.
In this role, the Strategy and Operations Lead is the go-to resource who leadership depends on to ensure execution of crucial initiatives and overall success of the business unit or client account (collectively referred to as a "space"). The role may or may not interact with clients directly, but is critical to the success of team members across the space. The Strategy and Operations Lead is a key connector, and ensures prioritized projects achieve planned benefits. The position plays a critical role collecting input from the broader team, while keeping leadership updated of progress and critical decisions that are needed.
Job Description:

• Strategy and Operations Lead is a key member of the space leadership team providing cohesion within the team and connecting the dots across people and topics.
• In this role the Strategy and Operations Lead will own execution of crucial initiatives related to overall space and client success.
• The Strategy and Operations Lead creates the structure and processes that enable the team to achieve its vision, strategy and key milestones for a space/ practice area

Responsibilities:
Strategy

• Account Strategic Planning - Drive the strategic account planning process, working with senior account team members to understand client focus areas and goals
• Practice Area Growth - Define and communicate how new service offerings or areas will operate, applying consultative expertise and an "outside in" focus
• Cross-account perspective - Ensure best practices from outside client teams are brought into space and shared amongst team

Operations

• Project Synergies - Organize cross-team sessions to share best-practices for related projects, and develop repeatable approaches to solve common challenges
• Client initiatives - Drive special client initiatives (e.g. organizational goals initiatives, ZS-client training offerings, ZS-client idea exchanges, etc.)
• Procurement - Track cadence of meeting with client procurement teams and help to prepare materials to bring into meetings
• Business Development Pipeline Management - Define and implement best practices for tracking business development, drive clarity and capture future opportunities across account leadership team. Identify opportunities for taking a strategic, synergistic approach across opportunities
• Compliance Processes - Ensure completion of all mandatory client trainings and processes
• Customer feedback - Facilitate client feedback process, identify and drive opportunities to increase customer satisfaction

People Programs

• Culture - Organize team-building events to help grow and maintain culture and community
• Learning - Help to organize space learning meetings to advance client-relevant skills, effective coaching, and other learning-oriented initiatives in collaboration with Learning & Development and HR Business Partners team
• Staffing - Track staffing requests for rotation/transition into and out of the practice or client team. Work with HR Business Partner and Staffing Partner to ensure staffing needs are met while managing rotation/transition statuses
• Recruiting - Support team staffing needs by working with space PAMs and broader HR team to ensure appropriate resourcing/hiring plans are in place to support space
• Onboarding - Organize and support onboarding procedures and materials for new members, in collaboration with broader client or practice team as well as the HR team
• Knowledge Management - Organize repositories on the intranet, SharePoint, Teams, etc. and encourage knowledge sharing and best practices
• Onshore/Offshore Collaboration - Facilitate c ollaboration between ZS global offices to best support practice, industry, and client teams

Qualifications:

• BS in Business related field and business experience, MBA, or demonstrable experience equivalent
• Experience in consulting and operations
• Business-minded (strong commercial instincts) paired with strategic planning skills
• Leadership experience and team building skills, including strong interpersonal skill, influence without authority, and people management
• Familiar with consulting environment - business model, organization, tools, systems, processes, and administration, and related tools, templates, processes and timelines
• Able to quickly internalize and understand a large volume of information, prioritize, and make timely decisions
• Strong financial acumen
• Effective communication skills; Capable communicator at executive level
• Presentation skills, including PowerPoint decks and story boards for key initiatives
• Strong public speaking skills, able to organize and lead large organization events
• High quality written communication for business plans, initiative justification, and policy documentation
• Experienced project manager in leading change management initiatives
• Proven history of achieving results in challenging or ambiguous environments
• Experience creating or administering organization policy, measures, metrics
• Strong understanding of systems and processes - both overall purpose and landscape, as well as how to navigate and affect change
• Mastery of productivity and collaboration tools: MS Office - PowerPoint, Outlook, Excel; Outlook, Teams
• Creative, driven, positive, effective personality, willing to take on tasks at any level to ensure success

ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable.
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
ZS is committed to providing and maintaining a safe workplace. Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required. Religious/Medical Exemptions can be requested on a limited basis upon hire.
NO AGENCY CALLS, PLEASE.