Service Desk Administrator/Technician at Virgin Hyperloop One

| Greater LA Area
!Sorry, this job was removed at 12:43 p.m. (PST) on Friday, January 31, 2020

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal employees as a member of the IT helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

JOB DUTIES

  • Provide in-office helpdesk support, with a focus on the end user’s satisfaction
  • Work closely with IT Administrator and Operations staff on short and long-term tasks
  • Manage barebones installation for desktop hardware
  • Troubleshoot Windows OS problems
  • Troubleshoot basic Mac OS problems
  • Manage active directory and troubleshoot email issues
  • Set up user accounts in Microsoft Outlook and on mobile device mail apps
  • Troubleshoot and resolve basic network and wireless connectivity issues
  • Install VPN clients, software, and other custom configurations on user’s computers from detailed checklists
  • Configure and maintain networked copier/scanner devices and assist colleagues with basic user interface instructions
  • Using common communication platforms like Slack, Teams, Blue Jeans, Bomgar

REQUIREMENTS

  • Minimum of an Associate’s Degree in Computer Science, IT, IT Security, or related field (Bachelor’s Degree preferred)
  • 2+ years professional experience
  • Strong working knowledge of OSX desktop/laptop/iOS for iPhone and iPad
  • Strong working knowledge of windows 10
  • Must able to troubleshoot computer hardware, printers, and software Microsoft technologies Windows 10, and IP networks.
  • Working knowledge of audio visual equipment
  • Ability to actively demonstrate strong communication and organizational skills, including making and following detailed task lists
  • Excellent problem solving and troubleshooting skills
  • Understanding of common security threats and techniques
Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement

Location

We're located in the Arts District, an up-and-coming neighborhood with new hotels, restaurants, and breweries—and just minutes away from Downtown LA!

An Insider's view of Virgin Hyperloop One

What’s the vibe like in the office?

Our office gives the feeling of excitement and energy every day. You can see it through the passionate discussions about engineering, marketing or any field. The people really bring a level of passion and energy that makes it one of the best places to work. The dog-friendly culture also helps soothe our nerves after any intense discussions!

Matt

Manager - Software Design Specs

How do you collaborate with other teams in the company?

My job is based around collaboration with other teams. When a team needs to optimize their workflow or day-to-day operations, I gather requirements from them to find solutions to best suit their needs. I love being able to make this easier and simpler for other teams.

Anne

IT Operations Analyst

How has your career grown since starting at the company?

I am probably a unique example having only worked for the company for six months and already having the opportunity to start in the Dubai office and then be seconded to the Los Angeles Headquarters. Relentless focus on making a difference, impacting positive change, and putting safety first have already given me great opportunities with VHO.

Bruce

Safety Regulatory Certification Director

What are some things you learned at the company?

I have learned how to model the dynamics of our pod and how the different EM systems generate forces that control its motion. I extended my knowledge into multi-body dynamics which is needed to simulate the motion of the vehicle through curvilinear trajectories. I have learned how to develop my own in-house simulation tools and use CAE tools.

Cathy

Vehicle Dynamics Specialist

What are Virgin Hyperloop One Perks + Benefits

Virgin Hyperloop One Benefits Overview

We place great value in our employees' work-life balance, so our office is full of great perks to make you feel right at home. We've got catered lunches, snacks, coffee and drinks every day so employees can enjoy all three meals at work. Our office also has full showers, towels and lockers along with on-site barber visits, dry cleaning service, and mobile car wash services. Our employees enjoy premium quality medical insurance, as well as stock options with early exercise option. Also, we're dog-friendly!

Culture
Volunteer in Local Community
Friends Outside of Work
Eat Lunch Together
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Open Office Floor Plan
Diversity
Unconscious Bias Training
Mean Gender Pay Gap Below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
VHO employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance covers 100% of annual salary with no maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 3x an employee's annual salary. Additionally, we offer the ability to purchase additional Supplemental Life & AD&D insurance to protect yourself, your spouse & children.
Wellness Programs
Onsite Gym
Team Workouts
We have employee-lead group workout sessions after work!
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
VHO offers up to 16 weeks of paid parental leave to eligible employees who become parents through birth, surrogacy, adoption, or foster care
Flexible Work Schedule
VHO provides employees with a flexible work schedule that includes flexible start and end times.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Hourly employees receive between 15 and 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Employees receive 48 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Virgin Hyperloop One hosts company outings semi-annually. Our most recent team-building was at a Dodgers game!
Free Daily Meals
Stocked Kitchen
Parking
We offer employees free on-site garage parking.
Pet Friendly
Relocation Assistance
Eligible company positions are offered relocation assistance.
Professional Development Benefits
Lunch and Learns
Our lunch and learns focus on our recent technology, business opportunities, and potential partnerships.
Promote from Within
More Jobs at Virgin Hyperloop One47 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Operations
Project Mgmt
Operations
new
Los Angeles
Project Mgmt
new
Los Angeles
Project Mgmt
new
Los Angeles
Project Mgmt
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Data + Analytics
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles