Who We Are

Pluto TV, a Viacom company, is the leading free streaming television service in America, delivering 100+ live and original channels and thousands of on-demand movies in partnership with major TV networks, movie studios, publishers, and digital media companies. Pluto TV is available on all mobile, web and connected TV streaming devices and millions of viewers tune in each month to watch premium news, TV shows, movies, sports, lifestyle, and trending digital series. Headquartered in West Hollywood, Pluto TV has offices in New York, Silicon Valley, Chicago and Berlin.

About Viacom

Viacom creates entertainment experiences that drive conversation and culture around the world. Through television, film, digital media, live events, merchandise and solutions, our brands connect with diverse, young and the young at heart audiences in more than 180 countries.

For more information on Viacom and its businesses, visit www.viacom.com. Keep up with Viacom news by following us on Twitter (twitter.com/viacom), Facebook (facebook.com/viacom) and LinkedIn (linkedin.com/company/viacom).

Summary

As a Senior Technical Support Representative at Pluto TV, you will provide the expertise required to maintain / support various IT systems while adhering to strategic department and company standards. Our TSRs provide a high level of customer service, advanced technical support for end user software and hardware, as well as network, server, and telecommunications support as needed. They will also assist in the management of the Technical/Customer Service and Support groups and dedicate a sizable portion of her/his time to technical project work.

Responsibilities Include

This is a critical role with a wide range of responsibilities, including:

•  Provide second level support to the divisional community for software, hardware, and various infrastructure related issues.
•  Function as a technical resource for MTS departments on individual projects initiated by
  customers, Manager of Technical Service or the Director of Customer Service.
•  Lead and perform project management of rollouts of new software/hardware to ensure
  consistency in MTS technical standards.
• Provide advanced level support for standard and custom application portfolio suite.
• Assist and lead various infrastructure projects, as well as any support and maintenance that
  may be required (this includes desktop, server, telecom, and networking).
• Provide video conference setup support and basic troubleshooting.
• Act as liaison between business community and MTS personnel. 
• Contribute to New Technology discussions.

Qualities / Experience We're Seeking

We believe the right individual will have the following skills and experience in order to be successful in
this role:

• B.A./B.S. in a computer science related field (or) 6 years experience in system administration and support.
• Strong desire to help others (customer service), positive attitude, excellent problem solving, communication, and organizational skills.
• Exceptional experience supporting all Mac Operating Systems.
• Exceptional experience supporting all Microsoft Operating Systems, Microsoft Office Suites, including Outlook/Exchange.
• Strong knowledge of Help Desk ticketing software (i.e. ServiceNow).
• Strong knowledge of PC and MAC systems, laptops, and printer hardware.
• Ability to troubleshoot remote technologies (i.e. VPN, Citrix, and wireless solutions).
• Strong knowledge of Cisco phone topology

Citizenship

Citizens of Pluto TV have the privilege of entertaining millions of people. We are entrepreneurs looking to revolutionize the future of TV. While our planet is small, our ambition is boundless. The stakes don’t get much higher.

Becoming a Citizen is hard work. We need self-starters that thrive in changing environments, who treat company resources like their own, and who deliver seemingly impossible outcomes at warp speed. It’s the only way we stay ahead of the giants looking to take the opportunity we have earned. We are selective but once chosen, you’re in.

Why You Should Become a Citizen of Pluto TV

As stated, becoming a Citizen is hard work but the rewards of citizenship are plentiful. Work with the smartest people on some of the most complex projects of your life, while profoundly impacting both Pluto TV and the broader world of entertainment. Share in the epic quest to define the future of television as we know it. Big commitment, big impact, lasting change.

As a Citizen, you will enjoy generously-sponsored medical benefits, a generous vacation policy, 401K retirement plan, social and team events, and more!

We’re an equal opportunity employer (EOE)

At PlutoTV and Viacom, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Viacom is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.