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Senior Operations Manager

| Culver City

Getaround is looking for a talented, forward leaning manager to grow our Los Angeles & Orange County operations team. Thousands of car owners around the country entrust Getaround to safely share their cars with friends, colleagues, neighbors, and even strangers. As the market’s Operations Manager, you will be responsible for the execution of our vehicle operations processes and play a critical leadership role for the market.  

We need you to be a driving force behind the Getaround Owner and Renter experiences, constantly improving our vehicle quality and expertly developing & implementing dozens of solutions everyday with a proactive, problem-solving mindset.  Apply now if you are you up for the challenge and ready to be at the center of a fast and furious startup!

What you'll be doing

  • Oversee vehicle operations in Getaround’s Los Angeles & Orange County market to both grow and maintain our fleet
  • Manage a growing team of Getaround Field Specialists in your market. You’ll be responsible for their hiring, training, scheduling, and payroll
  • Be responsible for the day-to-day execution of vehicle onboarding in your market
  • Ensure consistent execution of Getaround’s in-car experience
  • Work closely with your General/Regional Manager, the HQ Operations Team and the Sales Team to ensure that all new cars in your market are on-boarded within our defined SLAs
  • Create, develop and manage relationships with our vendor partners. You will ensure they are delivering quality service
  • Partner with various Getaround HQ teams, including Claims, Safety, Autotech, and Customer Happiness to troubleshoot customer issues

What you'll need

  • 4+ years of operations experience at a dynamic company, complex project management experience, and/or relevant mobility industry experience
  • 2+ years managing a team and a track record of successfully hiring, training, managing, and developing talent
  • Experience building, leading, and achieving ambitious objectives with high performing teams
  • Data-driven mindset for decision-making to optimize operational processes
  • Skilled communicator; comfortable collaborating across teams and briefing executives
  • Relentless work ethic, attention to detail, punctuality and dependability
  • A demonstrated ability to influence and drive consensus cross-functionally and within your team
  • Ability to execute multiple projects concurrently and to perform under pressure with consistency 
  • Comfort with ambiguity, working in an environment with fast evolving processes and without close supervision
  • Willingness to do whatever it takes to help the company scale to new heights
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Location

WeWork One Culver, Culver City, CA 90232