Senior Manager- U.S Safety Enforcement Operations

| Greater LA Area
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Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices, including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. The Safety team at TikTok help ensure that our community is safe and empowered to create and enjoy content across all of our apps while protecting our brand. As a Senior Manager, US Trust & Safety Enforcement Ops, you will be on the front lines, handling sensitive, complex user-facing issues. You’ll leverage learnings to build at-scale operations, enhance operational workflow/process, safety-first support solutions. You’ll also help shape team strategy and execute on team objectives using complex project management, cross-functional collaboration, and data-driven decision making. You will be working with a variety of stakeholders across the globe, including Product and Process, Policy, Strategy & Analytics, and Quality Assurance to ensure that TikTok can detect, triage, and, if possible, prevent safety incidents from proliferating on our platform. This role also requires creative solutions, especially with moderation and quality, as well as a deep understanding of abuse trends specific to US cultural norms and sensitivities. Your interest and professional expertise are grounded in extra-curricular and academic interests related to internet policy, user behavior, or platform management. This position will be full-time and based in Los Angeles, CA. Responsibilities - Manage US Safety Enforcement Operation teams (User Safety, Brand Safety and Platform Integrity) by implementing excellent problem-solving skills, user insights, and proactive communication to protect users, brand, and our partners from abuse across our platform - Oversee, train, and guide a team of direct reports with everyday tasks and career development - Identify and evaluate abuse trends to adapt and approve policies and processes - Regularly assess the efficiency of control systems and recommend effective improvements - Track and analyze key operational and performance metrics, identify trends, and develop solutions to optimize team workflows, improve efficiency with data-based strategies - Collaborate with technical teams to provide input on technical solutions and support end-to-end solution delivery - Translate top risk insights into operational solutions - Surface use-cases and edge-cases from around various functions -- work with those teams to validate requirements and proposed procedures - Deliver regular recommendations on time and cost efficiencies while maintaining quality standards - Lead ad hoc projects within the other cross-functional teams that map to our broader goal of driving process efficiencies.

Qualifications

Qualifications: - Minimum BA/BS - 5+ years of work experience in Trust & Safety, operational, or risk management roles - A minimum of 2 years in a people management role - Demonstrable experience in product development, project management, and/or system implementations - Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data - Experience working with international partners - Travel internationally to meet global stakeholders - Strong attention to detail -- highly self-driven and results-oriented - Experience working with international partners in different time zones

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An Insider's view of TikTok

What’s the vibe like in the office?

In Los Angeles, our office building is always buzzing with activity and conversation. The office has a large communal space for meals and all team meetings. It is designed to inspire creativity and you can see this reflected throughout the building's design.

Lindsey

Employer Branding

How do you collaborate with other teams in the company?

I lead our college marketing efforts from our college ambassadors to campus events and partnerships. Just like other departments, I have the honor of collaborating with many teams across TikTok. I work with teams across the company to host events, run in-app campaigns, to promote through social media, and more. Teamwork makes the dream work!

Kayla

Brand Marketing Manager

How has your career grown since starting at the company?

My first role was in Business Development, where I helped media publishers get ramped up and familiar with TikTok. Since then I've been able to support our rebranding efforts, build processes to improve communication between our global teams and launch features used by millions of users.

Michael

Operations

What are TikTok Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
More on our global initiative, TikTok for Good, here: https://www.tiktok.com/forgood
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Online course subscriptions available
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