Safe Ride Support Specialist at HopSkipDrive

| Greater LA Area
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Who we are

HopSkipDrive is the innovator in youth transportation, getting kids to their highest potential by removing mobility barriers, one ride at a time. Our platform is the safe, dependable transportation solution schools and families rely on to get kids where they need to go. Through our proprietary technology and innovative safety measures, our platform provides transportation solutions for school districts and families across the country. In addition, we partner with county governments and non-profits to help ensure educational access for some of our most vulnerable youth. We understand that transportation can be the difference between success and struggle, which is why we’re on a mission to use innovative technology, coupled with operational expertise and new thinking to help kids reach their full potential by providing a safe, dependable way to get them where they are going.

From our founding, when 3 moms came together to develop HopSkipDrive as a solution to their challenges getting their own kids where they needed to go, we have continued to innovate and execute, growing to now serve more than 7 markets across the country. We have driven more than 5 million safe miles while getting 750,000+ kids to more than 6,000 schools. Backed by top tier VCs and strategic investors, and with more than $27M in funding, we’re reinventing youth transportation.

We are based in downtown LA. Our mission, our enormous market potential, our team and the technology challenges we are solving make HopSkipDrive one of LA’s Best Places to Work.


Who you are

At HopSkipDrive, we know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.

A Safe Ride Support Specialist exudes calm under extreme pressure, and strives to be a beacon of comfort for our drivers, parents, and riders. The ideal candidate has experience in customer service, is a master of multitasking, can stay calm and organized in chaos, and has excellent people skills. Proficiency in Excel, Word, Google Docs, and Kustomer is a plus.

This position is part-time up to 20 hours per week, and may require early morning shifts or late evening shifts. You will work remotely but must be located in certain states. You must provide your own technology.

Spanish speaking skills are a plus.


Key Responsibilities:

  • Closely monitor live rides and provide any needed support for parents, riders and CareDrivers
  • Resolve any issues that may come up during a ride
  • Be able to recognize and resolve problems before they arise
  • Answer high volume of calls to the Safe Ride Support phone queue
  • Send and respond to high volume of SMS messages in the Safe Ride Support Queue
  • Be able to act and react quickly in a very high-stress environment
  • Troubleshoot questions about our app (iPhone and Android) and website
  • Recognize and track trends in issues and complaints and suggest changes to improve our service
  • Compile daily and weekly reports
  • Use our CRM to log tickets attached to incoming phone calls
  • Multitask with several apps and software programs to handle daily tasks
  • Be able to code switch between tasks and duties with speed and ease
  • Maintain adherence to all personal and dept goals surrounding performance

What you will get:

We offer competitive market compensation, 401(k), and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • MemcachedDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SalesforceCRM

Location

1320 E. 7th Street, Los Angeles, CA 90021

An Insider's view of HopSkipDrive

What’s the vibe like in the office?

HopSkipDrive has the best office vibe I’ve experienced, and that’s all thanks to my coworkers. My favorite moments of the day are the small, unexpected conversations I get to have– in the kitchen grabbing coffee, in the elevator, or passing in the hall. I look forward to coming into work because of them. Well, them and our many good office dogs

Emily Durrett

Office Administrator

What are some things you learned at the company?

I learned to identify my strengths and interests in a work environment. Rather than chasing promotions, I learned to look for the work I I’d like to do. Startups make this easier because there are so many opportunities to move, change, and grow.

Mira Hayashi

CX Training Manager

How do your team's ideas influence the company's direction?

We make it a priority at HopSkipDrive to foster a trusting and collaborative culture which improves and enhances our ideas and strategies on a daily basis. This has allowed us to successfully bring to market a service that challenges the status quo as it relates to connecting access to transportation with educational outcomes.

Toby McGraw

SVP of Sales

How does the company support your career growth?

I look forward to going in to work, a work environment that pushes me to improve, that gives me the support and structure to grow into a better thinker, braver woman, all the while still letting me be the quirky clown that I am.

Leora Juster

Software Engineer

What are HopSkipDrive Perks + Benefits

HopSkipDrive Benefits Overview

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity in the company. We offer competitive market comp, onsite state of the art gym membership, BYOD technology reimbursement, unlimited vacation, FSA, medical, dental and vision, 401(k), weekly catered lunches, and an opportunity to work for a uniquely positioned, VC-backed company in a space with significant upside potential.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
HopSkipDrive committees manage events and programs from monthly theme days, holiday events, and more!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Team workouts
HopSkipDrive employees work out together at the free onsite gym.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Our remote work program includes full-time remote for specific positions, and the ability to work remotely on occasion for all positions.
Company sponsored family events
HopSkipDrive hosts our annual summer party with the Company and their families.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees receive 48 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
HopSkipDrive offers a reimbursement program for using public transportation to get to work; in addition to a pre-tax commuter benefits for all employees.
Game Room
Our game room includes a ping pong table, board games, a pop-a-shot basketball hoop!
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Friday.
Happy Hours
Happy hours are hosted at all the amazing nearby downtown LA spots.
Parking
Pet Friendly
HopSkipDrive's pet policy is dog friendly.
Professional Development Benefits
Job Training & Conferences
HopSkipDrive offers employees professional development opportunities like annual individual budget for training, The ability to attend job related conferences and seminars.
Lunch and learns
HopSkipDrive hosts weekly lunch and learns.
Cross functional training encouraged
Promote from within
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